Znuny Open Source Ticketsystem

Thank you very much.
This simplifies the configuration to restrict access to OTRS Modules for external users. (Ticket: viewtopic.php?f=62&t=39962)

For many modules in OTRS system configuration there is a setting for "Group" and/or "GroupRo". As we want to deactivate certain frontend modules (e.g. "Frontend::Module###AgentTicketStatusView") for a group of external users, IHMO we have to add all groups to "Grou...

In case you have a similar requirement, here is how we limited access for external agents. 1. As suggested, we created a queue and group for external agents. 2. We defined an ACL for every external agent where certain ticket actions (zoom etc.) are only possible, when logged in user equals ticket ow...

Thank you very much for your feedback. I like the idea about the "freelance queue" in combination of an AD group "Freelancers" tied to that queue. Regarding the "not seeing" other freelancer tickets, I will try to create an ACL rule "owner = current user" whic...

Hi. As we often work with external freelancers that need to take care of certain tickets, we are looking for a solution to restrict their access to these specific tickets. So far the only solution I found are agent queues as described here: https://forums.otterhub.org/viewtopic.php?f=62&t=27460&...