Znuny Open Source Ticketsystem

Hi: I need to save some file from an activity dialog in process management ticket.... otrs 6.0.10 I select file from an article wigdet on dialog activity or drag it and seems to be saving it, but when i submit dialog and return to ticket view, system does not save this file as an attachment... I app...

THX.

Hi: I have a process that requires changing the activities with change from "open" state type named "open in state 1" to "open in state 2" ( olso "open" type) for statistical reasons, want to measure time in open state ... I think the system does not allow me ...

THX

Can I set a Dynamic Field by expression some others fields,

For Example:

DynamicField_Username: 'guillermo Ceballos'

I would like to set title (TicketTitleSet) by combination o concatenation "Sent Order for" + Dynamic_Field_Username

Ticket::Frontend::AgentTicketZoom###Widgets###0400-ProcessInformation --- not appear in my list availables parameters..... 6.0.10 I do not know if that the reason, but my dynamic fields with values​,​ associated with process activities has not showing at the sidebar process information..that only ac...

Thank you error fixed

Article was not generated neither

The functionality does not work, although I have introduced the configuration parameters as shown in the documentation TransitionAction-4d8d669b1ddaa0cadd0f1931a9dde45e: ChangeTime: 2018-10-19 11:32:21 Config: Config: Body: 'predicado' IsVisibleForCustomer: 1 SenderType: 'agent' Subject: 'asunto' To...