Znuny Open Source Ticketsystem

Ok so that you can see what i do: I open an ticket that i want to put on hold. Then on top where the options are i choose "pending". There i put a pending date in, lets say 1 hour later then now. I need to write a subject and a text. After it i submit it. Now the Ticket gets out of my &quo...

Hi, That's what the state 'pending reminder' is for. It's not really hidden but out of the focus if you use OTRS like intended. - Roy Hi, thanks for your answer. When i put a date on "Pending date" lets say in 1 hour, then the ticket lands under "escalated tickets". I guess that...

Hello, i use OTRS 6 Free for manage the tickets. So people here in the company open tickets there for me and i go trough them. This works perfect. But one thing that i am not able to find: Is there a way to hold i ticket? I mean like if i get a ticket that is only relevant in 2-3 weeks, can i kind o...