Znuny Open Source Ticketsystem

Hello all, thanks for your input. :) I agree with you, if you say keep it simple. But I need to prevent accidently triggers, just today I had the situation : Someone worked on a ticket last week, (notification "I work on your ticket" is sent) Someone else who's input is needed for further ...

Hello everbody, I set a notification like this: - Event: TicketOwnerUpdate - Send to: Customer of the ticket - Once per ticket per day I want to have a little more control over that process. Is it possible to add a custom button to the agent ticket view, let's say called "I'm on it" which ...

Hello everyone, we are using OTRS version 5.0.19 for a while. 1) My goal is to be able to set users in "cc" similar to when the user would send an email to create a ticket. 2) Furthermore I would like to only display tickets in the customer interface which the user either created himselfe ...

Hat niemand eine Idee, Hinweis oder Anmerkung?

Ich liefere jede Information nach, falls etwas fehlen sollte.

Hallo zusammen, wir nutzen schon seit einiger Zeit OTRS in der Version 5.0.19. 1) Mein Ziel ist es über das Kundenportal beim Erstellen der Tickets mehrere User in's "CC" zu setzen, ähnlich wie wenn der Benutzer eine E-Mail schreiben würde und so dass Ticket erzeugt. 2) Weiterhin würde ich...