Search found 5 matches

by mluck94
03 Sep 2021, 15:29
Forum: Help
Topic: Trying to figure out my upgrade options
Replies: 2
Views: 883

Re: Trying to figure out my upgrade options

Thanks Roy! That's exactly what I was hoping to hear. Our instance is vanilla with no add-ons so I don't anticipate major issues (hopefully :lol: )
by mluck94
02 Sep 2021, 22:42
Forum: Help
Topic: Trying to figure out my upgrade options
Replies: 2
Views: 883

Trying to figure out my upgrade options

Hello, Firstly I apologize if this has been asked before. At my company we've run with OTRS 5s free for several years now and are looking to upgrade to a newer version. I looked at the documentation and see that any OTRS 5 patch level can be upgraded to 6, but does this include 5s? My understanding ...
by mluck94
11 Jul 2021, 01:54
Forum: Help
Topic: Moving OTRS to a new server, database issues
Replies: 1
Views: 856

Moving OTRS to a new server, database issues

Hello, I am hoping to resolve an issue with trying to restore OTRS. We cloned the server from VirtualBox to VMWare, so the server itself is the same. The issue was during the clone it had wrecked the mysql server so I had to re-install that and re-create the database user and OTRS database schema. I...
by mluck94
24 Nov 2018, 21:46
Forum: Help
Topic: How to properly use X-OTRS-Priority email header?
Replies: 2
Views: 2751

Re: How to properly use X-OTRS-Priority email header?

I’m pretty sure it just uses a regular mail account (otrs wasn’t originally set up by me). I’m not sure if it’s set to trusted, I’ll have to check that sometime next week. What typical reasons would cause X-OTRS-Queue work fine but not X-OTRS-Priority? Is there a way to enable just the Priority head...
by mluck94
24 Nov 2018, 16:53
Forum: Help
Topic: How to properly use X-OTRS-Priority email header?
Replies: 2
Views: 2751

How to properly use X-OTRS-Priority email header?

I’m new to the OTRS system, I have set up forms for employees at the company I work at to use to send tickets in through PHP mail() function. Currently it just uses the X-OTRS-Queue header, but I want to add a special “High priority” ticket form for emergencies. I added “X-OTRS-Priority:5” to the em...