Znuny Open Source Ticketsystem

With 7.2.x a new communications channel was introduced called "Web". This channel is automatically added to customer-entries submitted through the webinterface. When this channel is used, the normal toolbar above the content of the article in "AgentTicketZoom"-view is missing. We...

Since there seems to be no way to obtain this with the built in functionality, we have chosen to use another option as a workaround. By setting the option Ticket::Frontend::ResponseQuoteMaxLines to 10 we limit the amount of data from previous dialogue to be included in the new mail. We have also adj...

As i haven't been able to find anything on how to accomplice this i think Roy might be right. That it is not possible. Is there anyone who have an alternative suggestion on how to lower the amount of redundant text when a mail-ticket has a lot of communication? Or does everyone just live with the ti...

Most of our communication in OTRS is through mail. When I look at our tickets zoom-view it is very difficult to keep track of everything because in each article the whole mail is included and contains all previous dialogue with the customer. This info is also present in the previous articles and aft...