Znuny and ((OTRS)) Community Edition

How can I set a readonly/hide attribute for DateTime Dynamic Fields depending on the admin role on the process active dialog?

Hello,

How to possible Show/Hide/Disable a DateTime dynamic field based on ACL rule in OTRS Community edition?

Regards,
Yuriy

How can I do that?

It will be a useful feature if OTRS implement it.

Hello, Is it possible to use a Dynamic Field in ACL condition instead of predefined string? If yes what is correct syntax? For example [% Data.DynamicField_Country.* %] instead of the predefined string "Germany" ChangeTime: 2019-04-17 05:59:59 Comment: '' ConfigChange: Possible: Ticket: Dy...

Hi, Here's an example for an non-GUI ACL: https://github.com/OTRS/otrs/blob/rel-6_0/Kernel/System/Ticket/Acl/CloseParentAfterClosedChilds.pm You can use the API (https://doc.otrs.com/doc/api/otrs/6.0/Perl/Kernel/System/DynamicField/Backend.pm.html) to add values parsed from anywhere to a Dynamic Fi...

Working with values, they have the internal name and the name you can see when working with otrs. The last one change with the languaje you are working, so you have to use the internal. Sorry is not clear. Maybe is clear for you because you know how it works. I did tests with a standard dropdown. A...

Here's an example for an non-GUI ACL: https://github.com/OTRS/otrs/blob/rel-6_0/Kernel/System/Ticket/Acl/CloseParentAfterClosedChilds.pm I can use the example and write my own code. Question - how to install and use this code? I know how to export and import yml ACL rule, but no idea how to use ACL...

Hello, In otrs 6.0.17 how does an ACL work with a standard dropdown menu? How does regex compare string? by a keys or by a values of dropdown? What does mean "untranslated internal data keys"? Can you provide an example? https://doc.otrs.com/doc/manual/admin/6.0/en/html/customization.html#...

How to access to the key of DynamicFields_df in the ACL?

I don't understand what you mean (I have keep keys and values in sync).
My question was about store parent_id in the second dropdown for filtering

One question

A parent DropDown has two fields: key and value,
A child DropDown should have three fields: key, value and parent key for filtering.
How to store the third field in the child DropDown? In the Value field and use a separator?

Did you create ACL rule for each parent record?
How do you load data into a dropdown from csv file?

Can you share the ACL configuration?
And did your college used DynamicFieldRemoteDB? I'm not sure, but I think DynamicFieldRemoteDB doesn't support the ACL.

I installed DynamicFieldRemoteDB package (https://opar.perl-services.de/dist/DynamicFieldRemoteDB)
It works correctly.

Now I'm thinking about how to implement the nested menu.
Can experts give me advice about how it possible to organize based on the DynamicFieldRemoteDB?

Hello, I'm trying to implement a nested dropdown menu. I have partially done it. The following code is CGI script which gets information from a database and fills dropdown1 (JsonAPI Dynamic field). Question is how to get a selected value in dropdown1 and used it to make database query and fill dropd...

Hello, Before have written on the forum I have tested this free addon. It didn't work properly. It didn't appear in any configurations menu. Maybe I did something incorrectly. The second problem was that OTRS warning about using a not verified module. I also tried to disable the notification, but wi...

Can you provide an example?

Hello, Please, advise a public resource which describes how to create a Dynamic Field DropDown which works with an external database (Postgre). I want to create cascades dropdowns for allowing users to select Country and related City. Data for fields should load from an external db. Regards, Yuriy

Hello,

Please, help me find a full list of ACL attributes which I can use for restrict access by customers, groups, agents, roles
I didn't find a documented full list of attributes for use it in an ACL match changes.

Regards,
Yuriy

Hello, I'm updating OTRS Community Edition from 6.0.11 to 6.0.15 by instruction (https://doc.otrs.com/doc/manual/admin/6.0/en/html/updating.html). When I run "Step 5: Update installed packages" I get the error which descibed bellow. How can I fix the issue? I think the documentation has mi...

Hello, Thank you for your attention. I'm using OTRS 6.0 I have renamed 1) Priority (Admin->Priorities), 2) Admin-> General Catalog Management -> Items in Class: ITSM::ChangeManagement::Category, Items in Class: ITSM::ChangeManagement::Impact, Items in Class: ITSM::ChangeManagement::Priority 3) parti...

Hello,

I want to change labels for Criticality, Priority, Impact. I should change 1 Very low, 2 Low, 3 Normal, 4 High, 5 Very High on the 5 Very low, 4 Low, 3 Normal, 2 High, 1 Very High

How can I change labels?