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by lperdereau
31 Dec 2018, 12:25
Forum: Help
Topic: Integrate OTRS into our business application
Replies: 2
Views: 3075

Re: Integrate OTRS into our business application

Wolfgangf wrote: ↑31 Dec 2018, 12:02 you should have a look at http://doc.otrs.com -> OTRS API Reference
I'm looking this documentation to understood arch. of OTRS but I don't know if I have to create Operation in GenericInterface to create WebService like Ticket (i few lost :? )
by lperdereau
31 Dec 2018, 10:56
Forum: Help
Topic: Integrate OTRS into our business application
Replies: 2
Views: 3075

Integrate OTRS into our business application

Hi, I'm quite new, my company ask me to found an appllication Open source for ticket management. I knew OTRS by name, i install it to test first impression. Currently I'm asking how i can integrate OTRS in our buisness application in PHP, can I use webservice to create Agents, Customer from our web ...
by lperdereau
28 Dec 2018, 15:47
Forum: Help
Topic: Apache2.4 denied 403 on otrs-web
Replies: 7
Views: 3684

Re: Apache2.4 denied 403 on otrs-web

root wrote: ↑28 Dec 2018, 15:25 Hi,

Increase the LogLevel to debug and post the relevant entries from the Apache log

- Roy
Okay thanks a lot for LogLevel i found the missing tag in my conf.

Code: Select all

<Location "/otrs-web">
  require all granted
</Location>
by lperdereau
28 Dec 2018, 15:13
Forum: Help
Topic: Apache2.4 denied 403 on otrs-web
Replies: 7
Views: 3684

Re: Apache2.4 denied 403 on otrs-web

root wrote: ↑28 Dec 2018, 13:34 Hi,

Of course, this is possible. It's all about a proper Apache httpd configuration. 403 indicates that's something wrong with your config. Without knowing any details it's hard to help.

- Roy
Ok cool, what I can provide you Roy for understand my problem?
by lperdereau
28 Dec 2018, 12:11
Forum: Help
Topic: Apache2.4 denied 403 on otrs-web
Replies: 7
Views: 3684

Re: Apache2.4 denied 403 on otrs-web

Hi, Just keep the OTRS config (ScriptAlias etc) outside the virtual host. For anything else it's Apache httpd related and not to OTRS. - Roy Sorry Root but i dont precise i got an other virtual host for my main office application so i want to make a différence between them. Can i do it with 2 vhost?
by lperdereau
28 Dec 2018, 10:47
Forum: Help
Topic: Apache2.4 denied 403 on otrs-web
Replies: 7
Views: 3684

Apache2.4 denied 403 on otrs-web

Hi, i'm new and I install local version of otrs to try it. But when I run localhost/otrs I got: This software runs with a huge lists of browsers, please upgrade to one of these. I look in Chrome DevTools and I see : TranslationJS_fr_5ee242978f8007fc85967ce3d3abeb04.js:1 Failed to load resource: the ...
by lperdereau
12 Dec 2018, 17:52
Forum: General
Topic: Repository for API REST
Replies: 1
Views: 1986

Repository for API REST

Hi,
Is there a repo with connectors to create update or delete costumer or agent such as exemple of ticket in otrs for the 6 version.

Thanks, Best reguards,
Louis PERDEREAU

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