Znuny Open Source Ticketsystem

hi all,

when a customer create a ticket form the customer portal it comes with the "to:" field wrong

when the customer isec creates a ticket in the to: field has the name of a different customer present in my queues.

how could chamge this error?

thanks

i follow the manual, with the settings in the attachment, i'll wait that the tk in the queue: General Queue goes to the COC queue.
is this right or i did something wrong?
i rather do this configuration if customer_id=CNL Possible Queue=COC, how can i rapresent i the acl ?

thanks

thanks for the answer, how can i enable the default queue for the customers?

thanks to everyone i resolve the error, someone change the domain and he doesn't alert me

i have several agent that work for that customer,

my actual situation is:

queue: COC
customer: UGO
customer id: CNL
group: COC_group

general queue: support

every time the customer UGO opens a tk from the OTRS customer platform it doesn't go to the COC queue but it goes to the general queue Support

thanks i don't set the email into the otrs, because i create two filter with two different email like this: Check email header: to look for value: support.dew@domain.com Set email header: X-OTRS-Queue Set Value: Dew(name of the queue) Check email header: to look for value: support.bro@domain.com Set...

hi all, i have a problem with postmaster filter, i set a filter with the following conditions: check email header = to look for value = address@domain.com set email header = X-OTRS-Queue set value = queueName with this conditions i expect that the ticket opened with an email to the address@domain.co...

hi everyone,

i have a customer user named CustUser who opens the tickets from the customer portal, i have created a queue named QUE and a customer named Custom with a CustomID.
when the CustUser opens a tk doesn't go to the right queue but in the generic queue.

do you know the reason?

thanks

yes thanks

i try to unistall the package manager but it returns this error ERROR: OTRS-otrs.Console.pl-Maint::Stats::Dashboard::Generate-01 Perl: 5.16.3 OS: linux Time: Fri Jan 25 14:05:14 2019 Message: Module Kernel/System/Stats/Static/FAQAccess.pm not in @INC (/opt/otrs/Custom /opt/otrs/Kernel/cpan-lib /opt/...

thank for the answer,

i'm a new user for otrs, could you explain how can i unistall the faq and where i can find the "flag disable" in sysconfig. i've searched everywhere but i was not able to find it.

thank

kindly regards

hi everyone,

i have to disable FAQ's module, from agent dashboard and customer dashboard.
where i can find that configuration in sysconfig?

thanks

thank you

hi everyone after a bad error on the virtual machine that runs OTRS we were forced to install again the otrs, and to resolve some other problem we were forced to change the HTTPS address and now the notifications email report a wrong address. to simplify the request address before: https://yyyy.yyyy...

good morning to everyone

i receive the Enable Net::SMTP in ssh, which command i have to use to enable it?

can you help me?

thanks

hi everyone,

could you tell me if it's possible to create a frontend:customerviewnew custom for different users?

i want to create 2 different view with different dynamics fiel, i found the option in sysconfig but it's general

thanks

hi everyone

i have a problem with otrs 5 with filter, i create a filter with condition "FROM" with aabb@bbaa.com email and with the action to move the ticket in the selected queue but it doesn't work, it continues to move the ticket in the generic queue.

do you have any ideas?

thanks