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- 28 Jan 2019, 11:58
- Forum: Help
- Topic: Extract last 8 char from subject and use as ticket number as FollowUp ticket
- Replies: 1
- Views: 1109
Extract last 8 char from subject and use as ticket number as FollowUp ticket
Hi all, i receive a notification email from other system that i can't control/modify, that send me email with my OTRS ticket number in subject but without "#" chat before ticket number, so OTRS didn't perform follow-ups and create a new ticket instead update existing one. Can you help me? ...