Znuny Open Source Ticketsystem

Hi, Added this lines cn=Admins,ou=Group,dc=contoso,dc=com' => { # # otrs group 'agents' => { # # permission rw => 1, ro => 1, }, And added agents manually, and they are now they are authenticated against AD. dont know whether this is right?

No agents are shown who attempted to login.I hope there is no need to add agent manually, when using AD for authentication?
Murugan

Hi, I am getting this error for agent login via index.pl and even the root@localhost cannot login if i enable LDAP authentication for Agents. (Authentication succeeded, but no user data record is found in the database. Please contact the administrator. However the same users can login via Customer i...