Znuny Open Source Ticketsystem

Something like this...

Properties
CustomerUser
CustomerID
CustomerCompanyName

PossibleNot
Ticket
Service:
[Notregexp]^(ServicesNotAvailable.*)

Possible
Ticket
Service:
[regexp]^(ServicesAvailable.*)

Hi! I use a module called CustomerServiceCatalog where users select the service they want to open a ticket for. After selecting, the user is directed to the CustomerTicketMessage screen where they specify the details. On this screen, the Service field is already filled in. I would like this field to...

It worked using ACL..

Thanks!

Hey,
Is there a way to link Customer (Company) ↔ Services.

I managed to get it working. I had to add an authentication module based on HTTPBasicAuth that checks if the user exists; otherwise, it creates the user during the authorization process.

Thanks.

Hi, root. I adapted for customers. I've made all configuration lile the linked post and changed Config.pm to use CustomerAuth::HTTPBasicAuth. The OpenID connection is working..Access log is showing all variables from apache2+openidc, and I'm using OIDC_CLAIM_preferred_username in $User. No UserID fo...

Hey, I'm trying to authenticate and authorize external database customers (keycloak) using openid connect and HTTPBasicAuth as described here: https://community.znuny.org/viewtopic.php?t=42397 However, after authentication, the message ' No UserID found for 'customer_username' appears.. because thes...

Everything worked. Thanks.

Really nice, renneb. It worked. Thanks. Only one more question. How can I get a Dynamic Field from the ticket to use inside the custom module? I need to replace the value of srid to a dynamic field value. my $sURL = "http://www.limesurveydomain.com/download_uploaded_files.php&surveyid=$Para...

Thanks for response, reneeb. I've made a custom module as you suggested. However, I didn't use a xml file. Instead of it I used a generic agent to run the module. When the generic agent runs the module, the article is created with the wrong content type of the file. The original file is .zip, but ot...

Hi there, I use limesurvey and OTRS. I need that OTRS make download of uploaded file from limesurvey and attach that in a new article of a ticket. For example: 1) customer fills a form on limesurvey; 2) at the end, limesurvey send an email to OTRS and it opens a ticket through postmaster filter, map...

Anyone?
I need to create a menu that load an iframe widget...

Any idea on how I can make that?

As a workaround I needed to configure apache as follows: <Location /otrs/customer.pl> Require valid-user </Location> <Location /otrs/index.pl> AuthBasicAuthoritative On AuthBasicProvider ldap AuthLDAPGroupAttribute member AuthLDAPGroupAttributeIsDN On AuthLDAPURL "ldap://ADSERVER:389/DC=secel,D...

I've installed the addon Multiple Dashboards. Now I have 2 dashboards (the default and another) for agents... After that I've enabled DashboardBackend###0300-IFrame.. Then I need to set this iframe to be displayed on the other dashboard by default. May you help me on how to do that? I'm using OTRS 6...

Hi.. I've setup OTRS to authenticate users (agents and customers) using SSO (Apache2 + Kerberos + Active Directory). The authentication is working as expected. However, customers can login on the agents page.. I want that only users belong to "OTRS Atendentes" group can login in agents pag...