Znuny Open Source Ticketsystem

Thank you very much that worked like a charm.

I changed ticket_number_counter but which cache would I need to change?

I just didn't want it to start with small numbers. No reason really. I thought it would be easy to run a query on the db but that didn't work when I did that. I was able to update the table but OTRS didn't see the number change.

So I know I must be overlooking this setting but I can't find it. I was able to find where I can change it from autoincrement or date or datechecksum but I can not find where I can change where I can start ticketing from a specific number. I can set how many digits I want which is currently default ...