Znuny Open Source Ticketsystem

Thank you for the quick response. Sorry i am not a developer and very new to perl and trying to alter OTRS. I have read the manual but the first chapter didn't make much sense to me. What folder do i put the framework in? /opt/otrs/Custom? Under the part where it says module tools the documentation ...

Hi all, I am not so new to OTRS but first time trying to develop modules for OTRS. I am using OTRS 6.0.15 on CentOS 7 with MySQL database. It is a fresh install as i am currently trying to implement our ticket system better as i installed it and configured it at a time when i didn't really understan...