Znuny Open Source Ticketsystem

Thanks a bunch for the help I have customer data flowing into the system.

I see. So if I want customers to be populated into otrs without them loggin in can I just point my config to an AD group and have them as customers?

Thanks for the reply. I was under the impression that I could put the user data into the database; however, it was not required. Is the below what I am going to need? $Self->{'AuthSyncModule'} = 'Kernel::System::Auth::Sync::LDAP'; $Self->{'AuthSyncModule::LDAP::Host'} = 'ldap://ldap.example.com/'; $...

Hello All, I am trying to get LDAP authentication working in my OTRS deployment. My config.pm file looks like the following: $Self->{'AuthModule1'} = 'Kernel::System::Auth::LDAP'; $Self->{'AuthModule::LDAP::Host1'} = 'DCName.DomainName.com'; $Self->{'AuthModule::LDAP::BaseDN1'} = 'dc=domainname,dc=c...

You nailed it Roy. Thanks for the help.

Hello All, I am new to Otrs software and while I was installing otrs-5.0.15-01 and using the instructions posted here: https://www.howtoforge.com/tutorial/how-to-install-otrs-on-centos-7/ I have gotten to the part of the install that states: To start the OTRS Daemon with the "otrs" user, r...