Search found 10 matches

by Stefano2019
29 Apr 2021, 17:10
Forum: General
Topic: MasterSlave send Notification to real customer
Replies: 0
Views: 763

MasterSlave send Notification to real customer

Hello everybody, I am using the MasterSlave module on version 6 of OTRS. Everything works very well, except in this specific case which I now describe: I create a master ticket, for example opened by me, and connect the various slave tickets to it. When I send a notification on the master with the R...
by Stefano2019
29 Apr 2021, 17:07
Forum: Come devo fare
Topic: Invio notifiche tramite modulo MasterSlave
Replies: 0
Views: 1175

Invio notifiche tramite modulo MasterSlave

Ciao a tutti, sto utilizzando sulla versione 6 di OTRS il modulo MasterSlave. Funziona tutto e molto bene, tranne in questo caso specifico che ora descrivo: Creo un ticket master, ad esempio aperto da me, e ad esso collego i vari ticket slave. Quando invio una notifica sul master con il Reply, sui v...
by Stefano2019
13 Apr 2021, 00:22
Forum: Help
Topic: MasterSlave dropdown not showing up in bulk
Replies: 9
Views: 2135

Re: MasterSlave dropdown not showing up in bulk

Hi,

have you solved this problem?
How?

Ty
Stefano
by Stefano2019
12 Mar 2021, 11:03
Forum: Generale
Topic: End Of Support - Community Edition
Replies: 1
Views: 1458

End Of Support - Community Edition

Ciao a tutti,

come vi siete mossi/organizzati in merito al tema in oggetto?
Cosa consigliate di fare?

Grazie
Stefano
by Stefano2019
25 Feb 2021, 20:18
Forum: General
Topic: Show_Hide Dynamic Fields
Replies: 7
Views: 1128

Re: Show_Hide Dynamic Fields

Hey, You don't need to worry. The add-on is safe to use. You can also download it from here: https://opar.perl-services.de/dist/HideDynamicFields-6.0.5 — Emin Thank you very much, really! Have you installed it? Does it really work? Do you have any suggestions for both installation and use to give m...
by Stefano2019
25 Feb 2021, 19:45
Forum: General
Topic: Show_Hide Dynamic Fields
Replies: 7
Views: 1128

Re: Show_Hide Dynamic Fields

alexus wrote: 25 Feb 2021, 19:30 Hi,

Please describe your need in details - what where how it should works?

Hi,

whether it actually hides the Dynamic Fields based on the selected queue.
I also wanted to know if installing this addon is safe and if anyone had any problems after installing it.

Ty
by Stefano2019
25 Feb 2021, 18:27
Forum: General
Topic: Show_Hide Dynamic Fields
Replies: 7
Views: 1128

Show_Hide Dynamic Fields

Hello everybody, looking for a solution that could satisfy my needs, I came across this Topic which talks about the possibility of hiding the Dynamic Fields based on the selected queue: https://forums.otterhub.org/viewtopic.php?t=40185 From the link indicated you can download this addon: https://git...
by Stefano2019
25 Feb 2021, 18:24
Forum: Generale
Topic: Nascondere Dynamic Fields in base alla coda
Replies: 0
Views: 1341

Nascondere Dynamic Fields in base alla coda

Ciao a tutti, ricercando una soluzione che potesse soddisfare le mie esigenze, mi sono imbattuto in questo Topic in cui si parla della possibilità di nascondere i Dynamic Fields in base alla coda selezionata: https://forums.otterhub.org/viewtopic.php?t=40185 Dal link indicato è possibile scaricare q...
by Stefano2019
22 Jan 2021, 16:25
Forum: Generale
Topic: Problema LoopProtection
Replies: 2
Views: 780

Re: Problema LoopProtection

Ciao e grazie!
Problema risolto!
Si trattava di questo:

"PostmasterMaxEmails"
Il valore di default era 40

Un utente in particolare apre spesso molti ticket e dal 41 il sistema non invia più la notifica automatica.

Grazie ancora
by Stefano2019
21 Jan 2021, 13:38
Forum: Generale
Topic: Problema LoopProtection
Replies: 2
Views: 780

Problema LoopProtection

Buongiorno a tutti, mi scuso anticipatamente se dovessi esprimermi in modo non corretto o se dovessi sbagliare qualcosa in generale ma sono stato "buttato" da poco nel mondo OTRS e sto cercando di risolvere alcuni problemi. Spiego l'esigenza: le mail che vengono inviate ad OTRS, generano u...