Znuny Open Source Ticketsystem

Hi,
I want to add a text field to ticket zoom view. either through drop down menu a pop up showing text field.

I added a ticket type dynamic field. but not sure how to make it a pop up link on menu bar.

please help.

Thanks
Amit

Hi
Iam using OTRS 6.0.19,

Iam unable to view new open in ticket queue overview section on dashboard. i lso want to enable close into it. but unable to do it. all setting in sysconfig is same as my test machine with 6.0.18, anything iam missing.
please help

Thanks

Hi, The signature of reply was: [Client-support] OCF||OIC||Ticket #1558||Not able to select indices but it was not updated in 1558 but it created a new ticket as 1559, Please let me know if its because [] where not there or something else is wrong with above putting of ticket #. Please help Thanks

Hi, The report i want create is for last seven day, ticket created updated and closed. i want line chart. I want to print days( like monday, tuesday....) in x axis and count on y axis one line showing ticket created in last seven days, per day, y-axis showing no of created, one line showing tickets ...

Hi, I want to create a generic agent that fires at 4.00 PM everyday and checks if the ticket with priority 1 is not solved for 2 days, sends mail to specific agent and customer user. generic agent doesnt have notify specific agent feature. if i create ticket notfifcation it doesnt shows up as event ...

Hi
PostMaster::CheckFollowUpModule###0100-Subject

is not working though its enabled.

am i missing any other setting for this to work.

Thanks

Hi Jojo,

Its getting added as new ticket and not adding to existing ticket whose number is given. how to make it go to existingticket

PLs help

Thanks

Hi,
For a ticket created i want email sent to otrs mail id gets added to that ticket.
Iam adding [Ticket#1512] in subject of mail.
but i dont see in the ticket in otrs.

do we need to configure something for it.

Pls help

Thanks

Hi,
I want some text fields that gets value from Agent in ticket view. Can someone please let me know how to do this.

Thanks
Amit

Hi,
I want to change state automatically from new to open on assigning owner.
How to do it.
Please help
I tried :
Ticket::EventModulePost###2800-ForceStateChangeOnLock

but no luck

Thanks

Hi,
I am unable to access templates i created in templates. how can i access them when replying to customer as agent. I click on reply to note, but i dont know option to view templates.

Please help

Thanks

Hi
I selected customer user and not ticket thats why issue came.

Thank for help

Hi,
After investigation i found that lost password is the way for users to automate generation of password for them, they cannot be notfied by auto mail on creation of login.

Thanks

fcasal wrote: ↑05 Jun 2019, 06:29 Hi,

You can try with

Ticket::Frontend::CustomerTicketMessage###DynamicField

and there add your dynamic field

Hi,
Iam unable to view the field i added in new ticket in customer.pl

am i missing something iam using 6.0.19

Hi
If its possible to auto send username and password of user created to his/her mail id.

Please help

Thanks

Hi,
Do I need to give permission in Admin group as well for mini admin. if yes what all permission i can give to restrict to create customers only.


Please help


Thanks

Hi

can we configure OTRS 6 to send otp on email of the customer and agent. if yes how we can enable it.

Please help


Thanks

yes i checked i login into the index.pl with agents id, its not showing admin.

i created agent so i logged in index.pl

I create a group : miniAdmin assigned a new agent agentMiniAdmin with RW also added the group of customer to agentMiniAdmin with RW than in system config Frontend::Module###Admin Frontend::Module###AdminCustomerCompany Frontend::Module###AdminCustomerGroup Frontend::Module###AdminCustomerUser Fronte...

Hi Jojo,
just been not able to do it.
I changed customer users group to admin RO and RW.

but still not able to see changes as customer cant login to index.pl and customer.pl dont show admin option.

How to locate it if i have done right.

Thanks

Hi Jojo sorry i am not clear.

can you give me steps, like
Admin->roles->group->CREATE...

Thanks

Hi Thanks jojo,

Please let me know what all permission in admin group i can give to that role, say superuser, so that he can create only customer users for specific customer and he can not mess around as admin.

Please help

Thanks

Hi,

I want to know how can i give permission to a particular customer to create login for other customers of his company. Please help.
either using customer.pl or index.pl. if index.pl as admin than i dont want him access other admin features except create customer.
Thanks

Thanks for help

Hi
I did with MariaDB and it got install without issue. but with postgres it gives problem.
Thanks

Hi, I am unable to add a dynamic field in create ticket window of customer interface. Please help. I tried Dynamic field Text configuration dialog set the field as 1. but not able to see that text box in create ticket view of customer.pl Ticket::Frontend::OverviewSmall###DynamicField Ticket::Fronten...

ALTER DATABASE
otrs_db
CHARACTER SET = utf8
COLLATE = utf8_unicode_ci;

did this and it worked.
thanks for help.

fcasal wrote: ↑30 May 2019, 12:18 https://www.vultr.com/docs/how-to-insta ... untu-16-04

Try this

Getting below error for installer.pl on using existing database:


Result of database check
Wrong database collation (character_set_database is utf8mb4, but it needs to be utf8).

Hi thanks

But i want to use postgresql.
The links is about Mysql.
can you suggest a link with postggres, i used howtoforge but i wasnt successful.

Thanks

Hi I tried earlier howtoforge steps with otrs5. but failed. than i went for otrs 6.0.18 i followed the steps given in Installation From Source (Linux, Unix) shell> tar xzf /tmp/otrs-x.x.x.tar.gz shell> mv otrs-x.x.x /opt/otrs root@controller:/opt/otrs# perl /opt/otrs/bin/otrs.CheckModules.pl o Apach...

Hi After database successfully created i clicked next and got following error on page: I chose postgresql, ubuntu 16.04 otrs6.0.12 -------------------------------------------- Internal Server Error The server encountered an internal error or misconfiguration and was unable to complete your request. ...

Hi Iam trying to install otrs6.0.12 on ubuntu16.04, with postgresql. Please suggest me whats going wrong with installation. main page comes but login button is disabled. its inactive on clicking also forgot password link is disabled. also through CLI: when i set password using console.pl it says roo...