Search found 1 match
- 04 Jun 2019, 23:49
- Forum: Help
- Topic: Auto assign CustomerID when creating new mail ticket
- Replies: 6
- Views: 42065
Re: Auto assign CustomerID when creating new mail ticket
We ran into the same problem (it's a shame that there isn't an option to enable this behavior properly) but we have a simple fix. We run the following SQL query against the database on a regular basis. (It could also be integrated into a generic agent that is triggered by Ticket::TicketCreate.) Repl...