Znuny Open Source Ticketsystem

Hi,

Is there any way to do achieve Article SEND in OTRS6 using GenericInterfaceREST ?

Thanks in Advance!

root wrote: ↑21 Aug 2019, 16:44 Hi,

There is no possibility to send an article with the ((OTRS)) Community Edition. You can use the open source add-on Znuny4OTRS-GIArticleSend to add this feature.

- Roy

Thank you

Hi Folks,
I m creating a OTRS client in JAVA using GenericInterface REST in OTRS version 6.
So far I m able to create articles using TicketUpdate but not sure how to achieve ArticleSend.
Any suggestions / Samples highly appreciated. Thanks in Advance!

Thanks a lot

jojo wrote: ↑25 Jul 2019, 13:20 Please use the GenericInterface SOAP or REST API and not the rpc.pl

Could you please give me some examples preferably in Java. Thank you.

Hi Folks, I m new to OTRS and SOAP. I m coding in Java and using SOAP. Everthing works fine in OTRS 4. and now while upgrading From OTRS 4 to 6 api ; certian things like $TicketObject -> ArticleCreate doesnt work anymore. According to the Api documentaion which is only in Perl (I dont know Perl) , $...