Znuny and ((OTRS)) Community Edition

scorpioncf

I made a essay on an installation of test with a copy of the data of the installation of production.

I see only the requests of the first user whom I made and not the following ones. And since the first user, him see only his.

scorpioncf

Thank you very much, I hadn't made the distinction at once but my colleague put me on the way. Effectively, it is very simple. I had put a different customerid for every registered user. I begin hardly to investigate OTRS step by step. I wish you a good day because apparently, at home, it begins whi...

scorpioncf

They have all their own id and password

scorpioncf

My need is to allow every customer to see the requests of the other customers. I want to see what I can make with the companytickets.

scorpioncf

Simply that I don't know where/how to activate the companytickets. For its functioning, I shall see later.

scorpioncf

Hi,
I try to activate the companytickets for the customers in the configsys but I find by the appropriate module there.

Somebody can indicate me how making ?

Best regards,
Cédric F.

scorpioncf

I reinstalled having done the housework on the server. When I wanted to import databases, I was put in check by login or for MySQL database . After some attempt, I uninstalled everything and to clean the server before reinstalling. I begin again quite literally and I don't import the database. Fortu...

scorpioncf

A deinstallation of the first one MySQL (by Windows or manually) cannot be enough ?
By precaution, I shall make a saving of MySQL of ORTS

scorpioncf

Yes, for another application which isn't any more used. It was installed before my arrived. I come from the learn at the moment.

scorpioncf

Sorry but that doesn't advance me a lot.

scorpioncf

My my.ini file : # Example MySQL config file for medium systems. # # This is for a system with little memory (32M - 64M) where MySQL plays # an important part, or systems up to 128M where MySQL is used together with # other programs (such as a web server) # # You can copy this file to # /etc/my.cnf ...

scorpioncf

Having made a research by the contents of files, I have it find some which contained " max_allowed_packet = 1M " that I modified to put 20M on the following files before restarting the services : my-huge.ini my-inndb-heavy-AG.ini my-large.ini my-medium.ini my-small.ini but I still have the...

scorpioncf

Yes, I made after a restart of the services. There is always the same error.

scorpioncf

Having looked "Support Assessment" in ConfigSys, I found the following message : Check "max_allowed_packet" setting. "max_allowed_packet" should be higher then 7 MB (it's 1 MB). Failed In my.ini file, i have : key_buffer = 16M max_allowed_packet = 20M table_cache = 64 s...

scorpioncf

Hello, During the attempt of installation of ITSM 2.0.3, I have the following error message: Erreur: MySQL server has gone away, SQL: 'INSERT INTO package_repository (name, version,[..] ERROR: OTRS-CGI-10 Perl: 5.10.0 OS: MSWin32 Time: Mon Aug 9 14:59:34 2010 Message: MySQL server has gone away, SQL...

scorpioncf

The MYSQL service was started but in manual worker. I put it in automatic then I restarted the services by verifying them. Both even error messages reproduce. Then for the State, I translated everything into French ("new" in "nouveau") for the users comfort. I put back it in Engl...

scorpioncf

Hello, I made a new installation of OTRS on server 2003 SP2. I was able to added the package GeneralCatalog but not ITSM 2.0.3 because I have the error message : Erreur: MySQL server has gone away, SQL: 'INSERT INTO web_upload_cache (form_[..] ERROR: OTRS-CGI-10 Perl: 5.10.0 OS: MSWin32 Time: Thu Au...

scorpioncf

All right, I had to make an error of parameter setting but to solve the problem, how do I have to make?

scorpioncf

Hello, The migration was well made. I protected the ancient files OTRS and MYSQL by reappointing them before putting those of the other computer. I redid a test this morning and everything works well. There, me doesn't understand why but while waiting for to clear up why of how, I join the file log,...

scorpioncf

Hello, As I wanted to put the databases from a post to the other one, I have to copy the files OTRS and MYSQL of the one to the other one. On the precedent, I could create tickets, but not on the new post. I have the following error message : Erreur: Need TicketID! Commentaire: Trace du retour d'err...

scorpioncf

I made another test of ping but with the port 25 and it doesn't find the host. Problem of DNS either it is the other thing ?

scorpioncf

Hello, During the attempts to send messages with the option " write an e-mail ", I've the error message : Erreur: Can't connect to smtp.nerim.net: Unknown error! The parameter setting is good and I can ping my SMTP. Do you have suggestions to be made for me. Thank you, Cédric. OTRS V 2.4.7...

scorpioncf

Ok, i test today

scorpioncf

How to export the configuration and the database on another computer endowed with OTRS. I made a test with the option Export Importer since the console administrator but it results in nothing. Thank you for your help. OS : Windows 2003 server OTRS 2.4.7 french version Computer : Dell PowerEdge 500SC...

scorpioncf

OK, I do not know how we are going to use it in the future but in every case, a saving and an export of data will protect us from any later problem.

Thank you.

scorpioncf

The installation of OTRS for Windows includes the automatic installation of MySQL, Apache, CRONw and StrawberryPerl of OTRS. There isn't coding to be made. Mysql seems to be internal with OTRS. During the creation it localhost, the database created correctly but not when I replace localhost in hosts...

scorpioncf

Hello, On the page of Web-Installer, I inform the IP address of the server in fields Host and the name of computer of the server in fields host's name for the creation of the database and I obtain this error message: Erreur: Can't connect to database, read comment! Commentaire: Host 'faf-test.faf-se...

scorpioncf

No, but I don't know all the subtleties of this software thus, I didn't notice the option to put it in lower left extern of the window of seizure. During my last tests, put in extern, the customer can visualize the follow-up of the made work, by notes. Thank you for having to pay attention on my req...

scorpioncf

Thank you for your help, it helped well me.

scorpioncf

mario156 wrote:do u may confound the terms?

when u do a note u have no option to change the ticket state, because it´s just a note

ok

scorpioncf

And for In Wait and Close, I have no External Note in Note Type.

From which module of configsys it is necessary to parametrize it so that he appears there.

scorpioncf

Sorry, I badly explained.

I have no option Note extern for 'In WaitIT and to Close. I thus wanted to put it since Configsys.

scorpioncf

For notes "In wait" and "Close", I have no option of note extern. In what module of Confsys may I make this modification?

scorpioncf

How to show the follow-up of the work of the agent to the customer?

The customer must be able to follow the evolution according to his good will.

scorpioncf

The customer sees nobody note on his ticket.

OTRS 2.4.7

Best regards,
Cédric.

scorpioncf

The customer sees nobody note on his ticket.

scorpioncf

Der Kunde sieht keine Anmerkung (Entscheidungen, Erwartung, des Verschlusses(Schließung) und andere) auf seiner(ihrer) Fahrkarte.

Aufmerksamkeit(Achtung) praktiziere ich von deutscher Sprache. Ich helfe mir des Schleppers Reverso.

Best regards,
Cédric.

OTRS V2.4.7

Znuny and ((OTRS)) Community Edition

Search found 37 matches

Re: How to activate the companytickets for the customer

Re: How to activate the companytickets for the customer

Re: How to activate the companytickets for the customer

Re: How to activate the companytickets for the customer

Re: How to activate the companytickets for the customer

[SOLVED] How to activate the companytickets for the customer

Re: Installation Problem ITSM 2.0.3 with MySQL

Re: Installation Problem ITSM 2.0.3 with MySQL

Re: Installation Problem ITSM 2.0.3 with MySQL

Re: Installation Problem ITSM 2.0.3 with MySQL

Re: Installation Problem ITSM 2.0.3 with MySQL

Re: Installation Problem ITSM 2.0.3 with MySQL

Re: Installation Problem ITSM 2.0.3 with MySQL

Re: Installation Problem ITSM 2.0.3 with MySQL

Installation Problem ITSM 2.0.3 with MySQL

Re: Error: Need TicketID!

Error: Need TicketID!

Re: Need TicketID

Re: Need TicketID

Need TicketID

Re: Can't connect to smtp.nerim.net: Unknown error!

Can't connect to smtp.nerim.net: Unknown error!

Re: How to export the configuration and the database

How to export the configuration and the database

Re: Can't connect to database in Web-Installer for Mysql ser

Re: Can't connect to database in Web-Installer for Mysql ser

Can't connect to database in Web-Installer for Mysql server

Der Kunde sieht keine Anmerkung

The customer sees nobody note on his ticket.

The customer sees nobody note on his ticket.

The customer sees nobody note on his ticket.

The customer sees nobody note on his ticket.

The customer sees nobody note on his ticket.

The customer sees nobody note on his ticket.

The customer sees nobody note on his ticket.

Der Kunde sieht keine Anmerkung

Der Kunde sieht keine Anmerkung