Znuny Open Source Ticketsystem

Hi, this feature AddOn might be the solution: Intermittent Escalations This customization allows you to define ticket states that automatically pause the escalation. If a regular state is set for the ticket, the escalation(s) will be reactivated automatically. http://www.otrs.com/en/solutions/subscr...

Hi, there is an Feature AddOn[0] available for OTRS Subscription customers - "Restrict Access to Customer Back Ends"[1] which is exactly the thing you need. Hth, Daniel [0] - http://www.otrs.com/solutions/subscriptions/feature-add-ons/ [1] - http://www.otrs.com/en/solutions/subscriptions/f...

Hi brilang, there are some small problems in your posted examples but a bigger one inside the Dashboard... <Item Key="Attributes">QueueID=38;</Item> The attribute is called QueueIDs and has to be an array reference for the TicketSearch function (more on this array later on). <Item Key=&quo...