Znuny Open Source Ticketsystem

Hi OtterHub, I am working on Red Hat Enterprise Linux 7.6 OTRS Version: 4.0.32 I am trying to make it so two of my Dynamic Fields only display in the "Free Fields" section for one queue in particular. I have seen multiple posts about displaying dynamic fields for a particular queue(s), i.e...

Too bad the functionality does not exist already. Anyways, I am going to work on developing such functionality into the REST API. If anyone should wish to contribute to my efforts please private message me on here with an e-mail and I will include you in the development process I am taking with a fe...

Hi OtterHub, I am working on Red Hat Enterprise Linux 7.6 OTRS Version: 4.0.32 I have successfully configured my system to use the Web Services API via REST. I cloned this repository: https://github.com/rkaldung/otrs-gi-rest-php And use it to communicate via REST in PHP with the Generic Interface so...

Roy, Sorry I must have missed that. After switching from https to http I received my first valid response from the API: C:\wamp64\www\OTRS_REST_API\client.php:109: object(Unirest\Response)[3] public 'code' => int 200 public 'raw_body' => string '{"TicketID":["205268","205267...

Hi root/other forum users, I took the YAML file for OTRS 4 that you provided me and I imported it into the GenericInterface Web Service Management section in the UI. I created an Invoker for the WebService named Test::Test (Not sure if I need an invoker since I think I only need Provider Mode). I al...

Thank you Root!

Best regards,

Jpio630

I found the Web Services section in the Admin section OTRS. I'm trying to figure that out now.

Just posting this small note in case someone is trying to respond to my previous response already.

Best regards,

Jpio630

Hi, I cloned this repository: https://github.com/rkaldung/otrs-gi-rest-php And installed 'mashape' via Composer. I have replaced the FQDN (if my server is 'ABC123' on Domain 'TestDomain.com then my FQDN is ABC123.TestDomain.com) to my appropriate server name and domain. And changed the username and ...

Root,

Thank you for your help.

I'll take a look and report back if I have any questions once I have a decent idea of how to work with the technology.

Best regards,

Jpio630

Hi root, I'm sorry I am late to responding to this ticket. I have been sick and away from my work for a couple days. Okay, I will look into using the GenericInterface with REST calls to facilitate my functionality. Do you know if it can refresh cache entries for tickets via REST for OTRS 4.0.32? I'm...

Hi jojo, "From a design perspective you should consider using webservices instead of database inserts." What webservices are you referring to to use for this functionality? Is there an OTRS API for OTRS 4.0.32 that I should be using via REST calls for this functionality? I appreciate your ...

Hi OtterHub, I am working on Red Hat Enterprise Linux 7.6 OTRS Version: 4.0.32 I am working on creating a custom Perl script that I will store under "/opt/otrs/bin/otrs.Test.pl". The idea for this script came from the fact that if we made direct updates to the database on tickets (to mitig...