Znuny Open Source Ticketsystem

Thanks Emin and jojo.

bin/otrs.Console.pl Maint::Stats::Generate worked for me.

Thanks,
Naru

I made every minute for immediate response. I'm using v6.0.12

Hi, Configured cron job as below. #crontab -e -u otrs * * * * * $HOME/bin/otrs.GenerateStats.pl -n 10001 -f CSV -r username@domain.com -m "Immediate List" -F ImmediateList correct me if configured wrongly. cron job are executing in system side but working for otrs. Note: i have changed ema...

Hi all,

I have configured cron job for daily reports but it is not executing.

Regards,
naru

Thank you.. I found it

I am not able to see Statistics tab in menu bar. Can you help me how to enable it

Hi jojo,

I have assigned agent to stats group.

Hi,

I am new this forum and OTRS too. I have installed OTRS 6.0.12. But i am unable to find statistics-module in menu options to generate graphs and reports of tickets.

Thanks,
Naru

Hi,

I am new this forum and OTRS too. I have installed OTRS 6.0.12. But i am unable to find statistics-module in menu options to generate graphs and reports of tickets.

Thanks,
Naru