Znuny and ((OTRS)) Community Edition

Crythias,

Thanks for your help!

I removed the states 'pending reminder' and 'pending auto' from the modules 'phone ticket' etc.. but the field 'Pending Date (for pending* states):' is stil there if you would like to make a new 'phone ticket'. Is there no other way then changing the .dtl file to hide this field?

Yes you are reading it right.

Hi Crysthias,

Thanks for the response.

I just would like to not show it if there is no pending entry. Not permanent.

Hello OTRS goeroes,

how can i hide the "pending date (for pending*states):" field in 'phone tickets' , email tickets and notes etc.

I hope someone can help me with this one.

Thanks in advance.

Hi OTRS gurus

how can i disable the auto 'note notifications' (every time when a new note is added to a ticket the owner gets a notification)? or the responsibility update notification?

Thanks in advance

Best regards,

Ricky

Hi crythias, They don't see the tickets in there own queue if it was moved from another queue. This only happens if i use my own states. If i use a default state like "open" it suddenly appears in the queue. for example a phoneticket is being made with the state "new" the agent s...

Hi otrs guru's i installed otrs 2.4.7:ITSM local on a windows 7 laptop. I made some groups and queues and gave everyone the right permissions. Now i added some new states, and if i use those new states in the tickets and move them from one queue to another queue they aren't visible in any queue view...

Hi All,

I'm trying to create a report that gives me a list on the amount of tickets linked to a certain CI.

Can somebody help me with this one. I can't yet get it.

Thanks in advance.

Best regards,

Ricky

Crythias,


I think i'm a little off the solutions pad. I will just edit the cronjob to fetch my mail a little faster.

I would like to thank you for the explanation of procmail. Maybe i can use it in the future.

Best regard,

Ricky

Hi Crythias, thank you for response. I renamed the .procmailrc.dist file to .procmailrc. The file was indeed in /opt/otrs. In the .procmailrc the SYS_HOME was already pointing to the right pad /opt/otrs. I don't know if my linux system is set up to receive outside mails. Maybe i don't understand the...

Hi fellow otrsusers, I tried to configure procmail. But i think that i'm doing something wrong because it doesn't seem to work. In /etc/aliases i added the line " root: emailadres". Then i run newaliases with usr/bin/newaliases I added to /etc/postfix/main.cf the line " mailbox_comman...

Problem solved... but i don't know how. The username and password that i provided was correct, but somehow OTRS would not accept it. Now approx. 19 days later the problem somehow is solved.

Thanks for the support..

Regards,

Ricky

Hi, I just set up OTRS and linked in with my IMAP email account. The first few days it was working perfectly. But after a while i got this error "IMAP Authentication of email/host fails!!" I've checked the username and password for the mail account and they are filled in correctly. I tried...

Hi otrsgurus in my syslog an error appeared. You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near ') AND sq.group_id IN (1, 2, 3, 4, 5) AND st.until_time >= 1272464117 ORDER BY ' at line 1, SQL: 'SELECT DISTINCT st.id, ...