Znuny Open Source Ticketsystem

Hallo, bin nach langer Suche etwas ratlos. Besteht irgendwie die Möglichkeit Tickets automatisiert nach bestimmten Vorgaben miteinander zu verknüpfen? Beispiel: Ein dynamischen Feld enthält in unterschiedlichen Tickets den gleichen Inhalt. Das System prüft regelmäßig, ob es solch einen identischen I...

Hallo, hat irgendwer einen Tipp, wie ich im Hauptmenü einen neuen Eintrag mit Dropdown generiere (analog z.B. Tickets oder Kalender). Einen einzelnen Eintrag erstellen über eine zusätzliche XML-Datei klappt. Allerdings habe ich aktuell keine Ahnung wie ich diese Einträge dann in einem Submenü gruppi...

Thanks for the hint.

Since it is manually working by just clicking on update at the customer change without choosing a different customer, maybe I could use such a module to just „change“ to the actual customer...

*bump

Thats something I would also like to know. Is there some command or setting to get a CustomerUpdate to all the existing tickets, so that the DynamicField gets and update from LDAP (also for tickets before the config change).

Any idea how that works with an OTRS 6 installation?

Hi, vielleicht hat jemand eine Lösung. Ich stehe auf dem Schlauch. Es existiert ein Ticket mit dynamischens Feld für externe Ticket-Nummern. Beispiel: 12345 (Anbieter A), 54321 (Anbieter B) Diese Nummern werden von den jeweiligen Anbietern für ihre Antwort-Mails verwendet. Die eigene TicketID taucht...

Hi, I have following problem with replies to article that were sent from a third person. Following setup: - OTRS6 with LDAP for the customers - Customer A creates a ticket that is assigned to Agent A - Agent A sends an email to a third person who is neither the customer nor included in LDAP - The th...

Hi, I am looking for a solution to select tickets by filled Dynamic Fields within the GenericAgent. Or better a solution to empty Dynamic Fields with the GenericAgent. My Problem so far... I have several dynamic fields that need to be nulled (or at least overwritten by a standard text) after a speci...

Hi, We have several categories in the FAQ (6.0.19) which are only visible for some Agent groups. Unfortunatelly a customers can see these categories in the FAQ explorer. The FAQ articles in these categories are not visible to the customer, but the category name itself (category name and the info tha...

Perfect. Thank you!

Four years later, but the problem still exist.

I search almost every file I could image that could help to change that truncating. Does anyone have a clue where to look at? All dynamic fields in the customer Ticket Infozoom are turncated