Znuny Open Source Ticketsystem

First thanks for your answer,

but it can still be done by developing the application right?

Thanks,

Hello, Here I am a new user of otrs 6 community edition, more precisely students who try to learn using help desk application. I want to ask something, whether I can do as the following case: Say there are 5 incidents with the same type of service, when a user makes a sixth ticket with the same type...