Znuny Open Source Ticketsystem

Hello Emin, sorry for my late reply. I'm afraid I did not explain correctly what we actually wanted to achieve. We want to swap the sides of label and content. So we would like to have the dropdown part on the left side while the title is on the right side. But we only want to do this for the checkl...

Hello Emin, sorry for my late reply. I'm afraid I did not explain correctly what we actually wanted to achieve. We want to swap the sides of label and content. So we would like to have the dropdown part on the left side while the title is on the right side. But we only want to do this for the checkl...

Hello, we recently started using a helpful plugin for OTRS called the TicketChecklist (see https://opar.perl-services.de/dist/TicketChecklist-0.6.2). It is working as intended but if possible we would like to change the ratio between label and value. If you look at this screenshot: https://i.imgur.c...

It worked. Now the customer information uses the whole space.

We did not manage to change the order just yet but this was the least important part for us so it is okay for now.

Nevermind my reply. We misunderstood your post. We now moved that block above the article tree and we got the order we wanted. Thank you very much.

Hello Emin, thank you for the quick answer. I was trying to test this out with a colleague of mine but unfortunately we weren't quite sure what to do. We are both very inexperienced with JavaScript. It looks like the code you posted generates the widgets (ticket information widget, customer informat...

Hello, we found that while you are viewing a ticket, the simple linked object widget was not showing enough information (only the ticket number) and we found out that we could change this in the admin settings. Under "LinkObject::ViewMode" we changed it to complex and now it shows a lot mo...

Hello, we are currently trying to modify the layout of the customer information sidebar that you can see when you are viewing a ticket. We have successfully added new fields via the Kernel/Config.pm and we were also able to increase the width of the sidebar by changing the width value inside the var...