Znuny Open Source Ticketsystem

Thank you so much.

Hello,

How do I add a new dynamic field on the agent interface when creating a new email ticket.

-Kind regards

I tried but still not sending.

What do I choose as the "Event" and "Ticket Filter" in the ticket notification?

Greetings to everyone,

I need help, How do I send notification to agents after an Activity Dialog of OTRS process management?

E.g. In an activity that needs approval and disapproval. If the request is approved an email should be sent to the agents of the queue.

Thank you so much.
In GenericAgent can I create more than one job whereby all the jobs will automate different processes?

Hello i need help.

How to populate dynamic fields of the process activity dialog with the information from an incoming ticket automatically?

thank you.

-Noci

Do I add new dynamic fields?

Thank you so much, I will get back to you for feedback.

Hello I need help.

I want a certain ticket coming in, to trigger a process ticket automatically.
How do I configure that in the genericAGent and the Process itself?

Thank you in advance.

Hello I need help.

I want a certain ticket coming in to trigger a process ticket automatically.
How do I configure that in the genericAGent and the Process itself?