Znuny Open Source Ticketsystem

Hi @all,

im wondering whether its possible to count which reply template is used how often in OTRS 6.
A simple counter file or db-table outside of the OTRS db structure will do the job.

Is such a thing possible?

Thanks alot

Daniel

Hi, today I have a question related to a kind of automation here. I host many instances of OTRS on VHosts. To have an overview about the configured users in each system, I wrote a little script. Via this script, I need to have the capability to activate or deactivate users by one click action. To do...

Hey jojo,

why i thought this before

I will look into our mailmachine and give it a shot.

I thank you very much for your purpose.

Daniel

Hello @all, im an absolute newbie with postmaster-filtering. And ... how else can it be, i didn't find some useful information via google or this forum regarding my idea after searching for hours now. Maybe the one or the other of you can point me in a proper direction. I simply want to sort incomin...

Just for your information. I found the problem by myself. Solution: I look at the running processes and found a process otrs.Daemon.pl which is consuming nearly 100% cpu power. I stopped the Deamon by ./otrs.Daemon.pl stop and found, that one process is left. Exactly this, which is consuming high cp...

I have another Update to my case. In /otrs/var/log/Daemon i found some error logs, which are really really big. A snipped of the content is: ERROR: OTRS-otrs.Console.pl-Maint::Email::MailQueue-15 Perl: 5.30.0 OS: linux Time: Wed Jul 29 07:12:02 2020 Message: There was an error executing Execute() in...

Hello Again, there is an update to my post. Strange things. After finishing my post, i got the mail which should be send out. BUT ... in parallel, OTRS produces another mail to root@localhost with more than 350 MB of content!!!! The content looks like SMTP-Debug: Net::SMTP>>> Net::SMTP(3.11) Net::SM...

Hello, im wondering, why my OTRS 6 (latest version) dont send out E-Mails. Im not new on installing and rolling out OTRS Systems, but such a behavior i never saw in the past. I strictly follow the intallation instructions for the source-repository, Cron.sh is started (it says "done" by sta...

Hi @all, i was able to find my mistake. Thanks to all helping me in this case. The problem was, that i deal with different priorities. For the problem i reported, the inititial priority was 2, so correct. Sorry for disturbing you here with my unability to see all factors here. Thank you very much. I...

many thanks

i will give an answer monday morning

thanks again for pointing me.

have a nice weekend and please try to stay home to save yourselves.

daniel

Hi

how can i see the true history, please?

Daniel

Howdy, no, i dont have a Generic Agent which changes the priority. The OTRS is freshly installed and all i did until now is creating the queues, defining the Postmaster-E-Mail accounts as well as the Webservice. After i create the ticket via the Webservice the OTRS sends automatically an auto answer...

Hi, i have a small problem and search for a hint to the right direction. Im using OTRS6 and create Tickets via the Generic-Interface. While creating the tickets, i provide a ticket priority which is working fine. As a next step, i created auto answers. For every ticket i create via interface in the ...

Hey Emin,
Hey @all,

thats exactly the hint i needed. So my problem is solved and i have to shout out a big THANK YOUUUU.

Thanks alot for all who shared my problem and helped me out in this case.

Daniel

Hi Emin,

i will give it a shot later. For the moment im not able.
But you will get a feedback. Even you are my lifesaver or not. I swear

Thank alot until here

Daniel

Hi Emin, thank you for your fast reply. Im struggeling actually around to make my process work. Your sugguestion to set the from address to customers address is correct, to make the OTRS reply function work. Thats absolutely correct. And this works just for example if there is a web-form, the user p...

Hey @all, sorry, but this didnt work for me. I set Var SenderType with value 'agent' but nothing changes. In the field To:, OTRS still shows me the Queue-Name instead of the customers E-Mail Address. Is there any solution to make the Interface spend respect the To field? Thank you so much for all hi...

Hi, this is the request/response pair: Request <?xml version="1.0" encoding="UTF-8"?> <SOAP-ENV:Envelope xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/" xmlns:SOAP-ENC="http://schemas.xmlsoap.org/soap/encoding/" xmlns:ns1="MyNamespace" xml...

Hello @all, this post can be identified as double post, but i wish it can stay here to. The same question i asked in the Howto-Section as reply to an exisiting thread. But this thread is so old, that i decided to post it here to in hope, to get an answer for my question. So please, Moderator, would ...