Search found 2 matches
- 24 Aug 2020, 11:29
- Forum: Help
- Topic: Multiple email on ticket close
- Replies: 0
- Views: 1313
Multiple email on ticket close
Hi, We are sending email notification whenever ticket is closed to customer user it is working fine, for this we are using "TicketStateUpdate" to closed successful or unsuccessful. We are sending email notification when SLA time exceeds to specific agents it is also working fine. But our r...
- 10 Oct 2019, 11:36
- Forum: General
- Topic: Dynamic Field Sublevel many fields issue
- Replies: 3
- Views: 2111
Dynamic Field Sublevel many fields issue
Dear OTRS Team, Need help in OTRS Dynamic field we need very detailed information in 1 dynamic field as shown in attached Fig 1. As in Fig1 this is only one location, we need to add 6 more like these in this same dropdown menu, it is very difficult to add these fields from Dynamic field from admin w...