Znuny and ((OTRS)) Community Edition

Hi there! It started again, different versions: [Wed Jan 23 16:12:50 2019] otrs.Daemon.pl: Loaded DateTime::TimeZone::Europe::Madrid, which is from an older version (2018i) of the Olson database than this installation of DateTime::TimeZone (2018g). I'm running 6.0.14 EDIT: SOLVED Had to stop and sta...

root wrote: ↑03 Dec 2018, 18:21 Hi,

Does anybody with the latest patch level release (6.0.14) still have this problem?

- Roy

Upgraded to that patch level, problem solved. Thank you very much!

Hi! I have the same problem, also after an update: [Mon Dec 3 16:55:04 2018] otrs.Daemon.pl: Loaded DateTime::TimeZone::Europe::Madrid, which is from an older version (2018g) of the Olson database than this installation of DateTime::TimeZone (2018e). Any clues on how to solve it? It's flooding with ...

This is so embarrassing...

I just run as the otrs user, I'll have to wait until tomorrow to see if it worked.

Many thanks!

Hi! I need help with a weird problem. A while ago we received an email with an attachment too big for OTRS to process and it began to send pending reminder email notifications to all agents from random tickets (which were pending but have benn are closed for a long time). When I removed that big ema...

I installed a new versión from here: http://ftp.otrs.org/pub/otrs/packages/
Now it appears to be working fine

Hi, Same problem, Module Kernel/System/Stats/Static/FAQAccess.pm not in @INC (/opt/otrs/Custom /opt/otrs/Kernel/cpan-lib /opt/otrs/ /etc/perl /usr/local/lib/perl/5.10.1 /usr/local/share/perl/5.10.1 /usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.10 /usr/share/perl/5.10 /usr/local/lib/site_perl . /et...

Hi! I'm having a really annoying problem since I updated my OTRS from 3.4 to 4.0.3: some of the "pending reminder" tickets that were actually closed keep sending emails to the agents every 24 hours. This wasn't happening before the update, so it's really weird. I tried locking and unlockin...

I went into /opt/otrs/bin looking for something and I found Cron.sh

/opt/otrs/bin/#>./Cron.sh start otrs

Then it started working.
Or it seems like it.

Hi! I just upgraded from 2.4.9 to 3.0.4 (Debian) with no issues at all, except that the postmaster mail only fetches when I run it manually. I checked /opt/otrs/var/cron/ and every file was with the .dist version. Then I copied everything without the .dist, and modified postmaster_mailbox to fetch e...

Hi mritorto

I think OTRS_HOME/scripts/backup.pl and OTRS_HOME/scripts/restore.pl is enough, but you can copy OTRS_HOME and export the configuration file too.
Don't forget to SetPermissions.pl on the new server.

Hi ! Now that I have 2.4.9 running on production, I'm trying 3.0.0beta6 on my test server. I'm getting mysql password problems at step 9 of the upgrade: test:/opt/otrs# bin/otrs.SetPermissions.pl /opt/otrs otrs bin/otrs.SetPermissions.pl <1.3> - set OTRS file permissions Copyright (C) 2001-2010 xxx,...

Thank you!

Hi everybody! I have done several modifications to have otrs layout the way I like. I've done the update from 2.4.7 to 2.4.9 on my development server (on Debian, just copied the source to /opt/otrs), then dumped the old Kernel/Output/HTML to the new one, then imported my config file. It seems to be ...

Ok. I have OTRS with agents, customers and queues. Now I need to add 1 more agent and have it accessing only 1 queue. This agent wont know anything about other queues and the other agents wont know anything about his queue. I can make that happen using groups. I dont know how to have that privacy wi...

Hi there,

I'm having problems finding a way to have some agents to have access only to the CustomerUsers from a certain group and having all the CustomerUsers they create to be automatically on that group.
¿Is that possible?
It'll be like having two separate OTRS running.

Thanks in advance

Hi there, I'm having problems finding a way to have some agents to have access only to the CustomerUsers from a certain group and having all the CustomerUsers they create to be automatically on that group. ¿Is that possible? It'll be like having two separate OTRS running. Thanks in advance *********...

Hi there, Does anybody know how to mod week stats at Dashboard? I made some blindfolded changes at /opt/otrs/Kernel/Output/HTML/DashboardTicketStatsGeneric.pm Line 58: my %Axis = ( '14Day' => { 0 => { Day => 'Sun', Created => 0, Closed => 0, }, 1 => { Day => 'Mon', Created => 0, Closed => 0, }, 2 =>...

Hola a todos! ¿Alguien conoce algún método sencillo y limpio para modificar las estadísticas semanales? Me gustaría que mostrase 14 o 21 días en lugar de 7. Sé que habría que modificar /opt/otrs/Kernel/Output/HTML/DashboardTicketStatsGeneric.pm de algún modo pero no manejo perl lo suficiente como pa...