Znuny Open Source Ticketsystem

Thank you for your help it's working now. I still don't see the point of not being able to lock the ticket to yourself when you have rights like compose state change and more but I won't think about it much.

Thank you for the quick reply. I tried to enable AgentTicketLock with ACLs but weirdly that just makes my tickets unaccessible.

Hello I've been using OTRS 6 Community edition. My OTRS has a queue called "level 1" and for this queue, i have 2 types of Agent role, a "Support" and a "Reviewer". My problem is that Agents with support roles can't lock the ticket manually without rw permission but I c...

I couldn't figure out why his problem occurred, but after a config rebuild its working fine now.

Sorry for the late reply. In my understanding, there isn't any proxy setup but I wasn't the one who set up the system, and i have access only to the frontend interface with super admin. I was hoping that there is some configuration in sysconfig that I can enable or change but I couldn't find anythin...

The logs are the following: New Ticket [2020020682000081/TicketTitle] created (TicketID=2184,Queue=MyQueue,Priority=3 normal,State=new) Queued email to '"MyCustomerUser" <MyCustomerUser@gmail.com>' from 'Help Desk <otrs@mycompany.hu>'. HistoryType => SendAutoReply, Subject => [Ticket#20200...

Greetings! I am using OTRS 6.0.23 I have encountered an issue, where I'm unable to attach files on the customer user interface and through API requests. On attaching a file, it seems the file is uploaded, but there is no trace of this file in the customer user interface nor in the OTRS interface. In...