Znuny Open Source Ticketsystem

anyone?

Dear everyone,

When I reply to note, the article input field shows up with "Is visible for customer" and "Time units" fields.



Is there any way for me to hide or remove them? Thanks!

Best regards,
Kelvin

Article is communication in the ticket.. as for now, no way to copy the contents of 1st article -> paste the content to next article and allowing the user modify the article. why not using Dynamic Field instead ? that way it can be edit by user Dear skullz, Thank you for your reply, I have also con...

Dear all, My process flow is like this, the users create a report with an article first, then pass to the superior to verify. If the superior denies, the ticket pass back to the user to make amendments. https://i.ibb.co/JR83xMF/Annotation-2020-03-16-094252.png However, I find that whenever the ticke...

Hello Kelvin, Unfortunately, it's an OTRS side problem. It's a leak of CJK fonts, which the Perl module is requiring. Following this comment should fix your problem: https://bugs.otrs.org/show_bug.cgi?id=11554 Best regards Emin Dear Emin, Thank you for your useful information! I just solved this pr...

skullz wrote: ↑11 Mar 2020, 10:04 Any chance that state '*Reviewed* is closed state type?

Hi skullz,

oh yes I just figured out that the closed ticket can't be viewed in the Queue View.
Is there any chance for me to enable the view of the closed ticket in Queue view?
Thank you for your reply!

Best regards,
Kelvin

Dear everyone, I am configuring the Queues in my OTRS 6. I found that I can't view my sub-queue even I reviewed my setting, can anyone help me? Thanks :( There are 4 queues, one SEC queue and three sub-queues follow by that. https://i.ibb.co/t29xC82/Queue-lish.png The settings for SEC and SEC::SEC R...

Dear Emin,

Thank you for your reply, but should I re-code the $counter from the Date.pm or should I need to code my own $counter in a newly created .pm module and deploy it?

Thanks again for your time!

Best regards,
Kelvin

Dear all, I am trying to set my ticket number format to 2020/0001 where 2020 is the year and the 0001 increments by 1 when new ticket creates. I know the ticket number is combination of date, SystemID and counter and my ticket number now is 2020/000X and the counter resets to 0001 every day by defau...

may be client rendering issue ? If using Windows 10, - Using the Start menu search for Manage Optional Features. - Select Add a feature - From the list of available features select Chinese (Traditional/Simplied) Supplemental Fonts. - Select Install not sure gonna solve your issue or not, but good l...

Dear everyone, I'm using OTRS 6, when I want to use the print function on OTRS, I found that the output PDF can't display the Chinese characters, included the Chinese characters in articles. Is it owing to the encoding of OTRS? Any solution to it? Photo for your reference: https://na.cx/i/vBYXZbZ.pn...

Dear everyone, I am using fulltext search for searching tickets according to the words appear in the article. However, some of the articles are typed in languages apart from English, for examples Chinese. It seems ticket fulltext search doesn't support searching multilanguage articles. :( Is there a...