hi Peaple!!
I´m new here and i need help to customize a instalation of otrs 2.4.7 with ACL to set a high priority to a group of costumer users when some agent create a ticket.
Below i´m showing the code that i created to this:
# ticket acl
$Self->{TicketAcl}->{'ACL-Name-1'} = {
# match ...
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- 29 Apr 2010, 20:53
- Forum: General
- Topic: ACL Configuration - VIP Users
- Replies: 0
- Views: 4622