Znuny Open Source Ticketsystem

hi Peaple!! I´m new here and i need help to customize a instalation of otrs 2.4.7 with ACL to set a high priority to a group of costumer users when some agent create a ticket. Below i´m showing the code that i created to this: # ticket acl $Self->{TicketAcl}->{'ACL-Name-1'} = { # match properties Pr...