Znuny Open Source Ticketsystem

hi all,

i am not able to send the admin notification to the user.have no clue where i am getting problem and from to fix it.

can any one help me out please,

thanks

Thanks guys,iam getting notification now,seems i have missed to select my queue in preferences.

Alex

hi all, i am not able to send the notification to agent for new ticket created.although my setting seems to be alrite and while checking log i find that notification have been sent to the agent email-id,but there is not notification in the agent mail id, don't know where i stucked, pls help me out. ...

Hi , i am having issue with the stats module.i want to generate report based on the following: 1) Percentage-wise distribution of incident based on prioritization (critical, high, medium, low) 2) Percent wise distribution of incidents that were resolved within SLA bounds and those that did not meet ...

hello,

i want to put percentage parameter in the stat have no clue how to do it..can any body help me pls.

regards,
Alex

hi,
Can anybody tell me, how to view close ticket and reaasign it for further action..pls help me out

regards,
Alex

hi all ,i am getting problem in sending notification to the customer through mail if a ticket is closed .how will i do it..pls help me
regards
Alex

hi all ,i am getting problem in sending notification to the customer through mail if a ticket is closed .how will i do it..pls help me
regards
Alex

hi,


can you tell me why we are using two header in the set field of postmaster filter.can't we use only one field there

Alex

hi all, i am new otrs user i am getting problem while filtering the incoming message..i want to filter the message by using subject as header..when i am using single word in the match field of header i am able to do it but when i try to test the condition for more than one word the message are getti...

i want to filter the incoming message in order to store them in respective queue.

Hello All , i am not able to filter the incoming message using the subject header,i want to filter it using the regex.I want to filter it using the subject of the mail(ex:Support-Contract # 6876764(any nos) is the subject ofthe incoming mail then message should get filtered based on the value of the...