Znuny Open Source Ticketsystem

Hi Wurzel,
I tried the search option and got the csv but the description field was missing.

Hi skullz,

Yes that is correct. I m trying to pull all the tickets for a particular queue with tickets' description too. Thanks for the input. will check on that. I couldn't actually pull the correct table ...

Hi OTRS Team,

I would like in your help with writing an SQL qeury which can get all tickets for a particular Queue with its description field. Can you please help me on this? i m not an pl/sql developer and i have no idea to qeite a query. And is there a way to get all the table names in SQL box? I ...

I only see the below 3 sections for Customer Tickets. Can i make changes to all these 3 so they cannot create new tickets?

Frontend::Customer::Ticket::ViewNew
Frontend::Customer::Ticket::ViewSearch
Frontend::Customer::Ticket::ViewZoom


-Karthik

Yes Roy. That's my concern too. They don't want to upgrade it as they are looking into other tools yet they want to keep this as read-only copy for customers and employees for at least several months. Its very challenging thing to migrate it and yet as you said maintaining the security and ...

Yes Roy, it is 2.2.5 version. Thanks for your response.

Karthik

Hi OTRS team,

We are moving away to a new OTRS machine and I have a requirement for making OTRS Read only for Customers ( 2 CUSTOMER Company accounts) for archiving purposes for at least 6 months. Do we have any way to achieve this?

Thank you
Karthik

Hi Flo,

Thank you so much for your advise. I will include this option and test it out. Thank you so much again. Appreciate it.


Thanks
Karthik

Hi Otrs team,

Is there a way we can include the Ticket's Priority in the New Ticket Admin email notification? Currently only the Customer name, Customer's email account and queue name are being displayed. I tried OTRS.PRIOTIRY but it did not work. Please advise. Appreciate your inputs.


Thank you.

H Roy,

Thank you so much for the reply. Yeah i just saw the current version of the Linux Server where my OTRS 2.2.5 is running. Hopefully I can get the same version on the new server or may be RHEl 5 at the best. Thank you again :)
karthik


Linux 4.1.12-124.17.2.el6uek.x86[/b]_64 #2 SMP Tue Jul 17 ...

Hi Jojo,

Thank you so much for your response. We are not going to use it actively or make any modification. we just want to keep an instance up and running without any upgrading and would it be fine?

Thank You
karthik

Hi OTRS Team,

we are trying to migrate OTRS 2.2.5 to RHEL 7.7 machine ( no upgrading). Wanted to know if the version 2.2.5 is compatible with RHEL 7.7? Appreciate the help on this.

Thanks
Karthik