Search found 3 matches
- 02 Jul 2010, 11:41
- Forum: Assistenza
- Topic: rinominare lo stato "new"
- Replies: 2
- Views: 4149
Re: rinominare lo stato "new"
Ciao Marco, una strada potrebbe essere la modifica della localizzazione, agendo sul file OTRS/OTRS/Kernel/Language/it.pm: cerca la riga contenente l'assegnazione "'new' => 'nuovo',", e sostituisci 'nuovo' con quello che vuoi. Un'altra strada potrebbe essere l'utilizzo di un generic agent c...
- 03 Jun 2010, 16:30
- Forum: Help
- Topic: How can have a customer search form in Customers <-> Groups
- Replies: 0
- Views: 1751
How can have a customer search form in Customers <-> Groups
Hi all, I've configured OTRS to authenticate and search customers both on OTRS internal database (for external customers) and my Company LDAP (for internal customers). To associate customers to different queues, I've created different queues and associated them to different customer groups. Now the ...
- 05 May 2010, 11:05
- Forum: Help
- Topic: Customer's procedures fail with multiple backend
- Replies: 0
- Views: 3041
Customer's procedures fail with multiple backend
Hi all, I've installed OTRS 2.4.7 on my Windows XP laptop. I've configured my OTRS installation to authenticate users both on OTRS database and our internal company LDAP, setting configuration in Kernel/Config/Defaults.pm following instruction on administration manual (page 114 on pdf). I configured...