Znuny Open Source Ticketsystem

Hi Everyone,

I keep having this issue creep up every few days in my OTRS log.

Thu Jun 4 08:35:18 2020 (America/Regina) error OTRS-otrs.Console.pl-Maint::Ticket::UnlockTimeout-51 There was an error executing Execute() in Kernel::System::Console::Command::Maint::Ticket::UnlockTimeout: ERROR: OTRS ...

I was able to use the article dynamic field to trigger the ticket notification. 1) add the dynamic field to article (of drop down) making sure the default was blank and that blank was allowed, one other choice of Yes 2) make the custom field valid but not necessary that way a change to the field was ...

So I guess back to my original question... is there a way to get my new dynamicfield in a note to trigger a ticket notification when the agent selects it?
The dynamicfield is the only way i've so far seen that may work if the trigger can be made.

The Inform Agents would work except it includes all ...

I've added a couple attached picutres.
One is what the notification setup looked like in 5.... Also added the picture where it was added. I did have to define that during the db upgrade as an internal channel.

Then one is a picture of the dynamicfield I have added to the note in version 6. That is ...

In 5 we added note-queue as an article type... you were allowed to add them.
It was a drop down (in a note) that a user could select to send to all people with access to the queue.

The upgrade process set this ticket notification to activate with ArticleCreate .... but it was spamming all users of ...

Hi Roy,
Thanks for replying,

It was actually listed as a feature of upgrading to 6 on https://doc.otrs.com/doc/manual/admin/6.0/en/html/otrs.html ... "Dropped dubious and somewhat confusing article types, and introduced the concept of communication channels as source for ticket articles (e.g ...

Hello,

We have recently upgraded from OTRS 5 to OTRS 6. In version 6 they got rid of the note triggers for ticket notifications which we used to use so that a user could trigger an email to everyone with write access to that queue.

Now trying to replace that functionality I have made a dynamic ...

I'm getting this same thing.

[Tue Apr 28 13:12:16 2020] -e: Use of uninitialized value within %Queues in hash element at /opt/otrs//Kernel/Output/HTML/Dashboard/TicketQueueOverview.pm line 163.

An update.... I downgraded the RMP to version 6.0.25 and I've gotten past that point.
Some history.... I updated our DEV system do 6.0.25 previously but before we applied to the live 6.0.27 came out so we were starting over with 27 and ran into that issue. Going back to 25 there is no upgrade issue ...

Hi. I'm having this same issue going from 5.041 to 6.0.27
I've tried both the solutions of adding the

$Self->{OTRSTimeZone } = 'America/Regina'; to config.pm

and running migration with an empty XML directory... still fails with virtually the same error.
And yes I do have perl-DateTime installed ...