Znuny Open Source Ticketsystem

Thanks!

After adjusting the xml it worked.

Now I need to add a SOAP request at the wsdl and develop a perl module for it, right?

hey!

I tried it, but it gave me this as response:

Well, I tried following this answer: https://stackoverflow.com/questions/34675372/how-to-link-get-config-item-to-a-ticket-through-webservice-soap-or-rest-in-o But it does not work and I don't know what I'm doing wrong. I created the GenericInterfaceLinkObjectConnector.xml at /opt/otrs/Kernel/Config/...

But I want to add those links through scripting. There is another way without changing the database directly?

Hello! I'm trying to add a link between a ConfigureItem (a computer) and a ticket. So, I did create one link manually through the OTRS web interface and saw the data at the link_relation table. Screenshot_2.jpg Therefore, when I tried to add a link directly to the SQL table, it didn't work, altough ...

Did someone find an answer to this?

I'm trying to do the same thing.