Znuny Open Source Ticketsystem

That worked. So comment out the option Config.pm. /otrs/index.pl?Action=AdminSystemConfigurationGroup;RootNavigation=Frontend::Customer I added users to "CustomerGroupCompasnyAlwaysGroups" Then modified the members of "CustomerGroupAlwaysGroups" adding the Queue descriptions and ...

Thank you for the post I've gone through everything and nothing is looking incorrect. My queue is setup i can assign tickets and users can work tickets its only the issue with the Customer.pl To: field. So digging around more this morning. System Configuration> Frontend> Customer> View> TicketMessag...

Ok, so I found that some way I need to change something to define the queue id's. select id, name from otrs.queue; that gave me the id and name of the queues i picked 7 that i would like to show 5 6 10 12 14 15 23 currently it shows 1 2 5 6 10 12 14 15 16 17 but really https://forums.otterhub.org/vi...

Ok so i have 23 queues and only see 10 in the To: field.

I've found
viewtopic.php?f=62&t=4830#p25069

But its 9 years old so does it still apply?

Ok scratch my problem. What do you do when you need to add a new queue to OTRS? Do you utilize the customer.pl web interface? How do you get your new queue to be available as a drop-down selectable? Also, I've seen a lot of talks about OTRS 7 and 8 staying paid and OTRS 6 being the last CE edition. ...

Also thanks for responding.

I'm scratching my head as it's on the customer.pl page

Customer's can see other groups in the To: field just this new Queue doesn't show.

I do not have ACL's since it's private and all users are LDAP users are users.

And my customer user default groups show all my queues that I set up in Config.pm

I posted this in General but now I'm thinking its in the wrong place. I added a new queue to OTRS 6.0.19(yes I need to upgrade) but when I have customers sign in and they click to create a new ticket they do not see that new queue in the To: field. I've added it to otrs/Kernel/Config.pm under Custom...

I added a new queue to OTRS 6.0.19(yes i need to upgrade) but when i have customers sign in and they click to create a new ticket they do not see that new queue in the To: field.

I've added it to otrs/Kernel/Config.pm under CustomerGroupAlwaytsGroups but that doesn't seem to be correct.