Znuny Open Source Ticketsystem

Hello Roy and thanks again for the answer. As you mention I created an auto-response but the problem persists. This is my configuration: auto-response.png What do you mean by “As long as it's a notification to a 3rd party that can't be identified as an agent by the notification settings it's visible...

Hi Roy and thanks for the reply, The notification was not send by the standard “Ticket create notification” but from a new notification which I called “SPE :: Ticket create notification (customer)” where I set the recipient to “Customer user of the ticket”. So if I just want to create a reply back t...

Hello everyone. I am using OTRS 6 (6.0.28), fresh installed on Ubuntu 20.04 LTS Stretch with MariaDB. I encountered several problems along the way, but managed to overcome them. (mainly because Table named 'groups' is a reserved keyword as of Mysql 8.0.2+) At this moment I have set up an email addre...