Znuny Open Source Ticketsystem

I would have guessed that setting the preferences in the database table directly would work. Deleting the cache was a good idea because the prefereces are indeed cached. Did you log off and then log in again? This would force a new session and presumable rereading the preferences.

The language is chosen in Kernel::Output::HTML::Layout . See https://github.com/znuny/Znuny/blob/b3136d628ff5af6e84cb5f8c2dbf1788c406c5b2/Kernel/Output/HTML/Layout.pm#L106 . When the user hasn't selected a language then the browser language is used. The setting DefaultLanguage is used only as a fall...

These issues do not look like big hurdles. Rebuilding containers is not a big thing. Deriving Containers, with additional packages installed, can easily be done from existing containers.

I dabbled in containerizing an OTRS clone some years ago. One obstacle was that there is no clear separation between the software and the runtime data. I ended up with keeping the sources in an install directory of the container. Then there is a directory in /opt which is mounted into the container....

What about S3 mounted as a filesystem? In my experience, the OTRS Article storage is mostly "Write Once Read Never". An S3 bucket with an intelligent storage class is probably the most cost effective solution for that. Another option is to create a dedicated article storage backend for S3...

I became curious and googled for the shell installer. It looks like Centuran provides a shell installer for their fork of the community edition. See https://otrscommunityedition.com/downloads/.

The error message "Wide character in shmwrite" is an effect of a bugfix in Perl 5.34.0. Search for shmget in https://perldoc.perl.org/5.34.0/perldelta#Selected-Bug-Fixes. semop() now downgrades the OPSTRING parameter, msgsnd() now downgrades the MSG parameter and shmwrite now downgrades th...

Hi, this might be nonsense, as I'm not really versed in security. Is running OTRS, or OTOBO, in Docker an option? There you would have a defined interface what the application can, and cannot, do. You can take a look at https://hub.docker.com/r/juanluisbaptiste/otrs and at https://hub.docker.com/r/r...

I checked https://httpd.apache.org/docs/2.4/mod/mod_alias.html and there it is stated that the order of the directives is relevant. The first match wins. Therefore I would try to simple switch around the two directives. Alias /otrs-web/ "/srv/otrs/var/httpd/htdocs/" ScriptAlias / "/sr...

Hi, I have been looking at caching backends for OTRS or OTOBO. So far I have found Kernel::System::Cache::FileStorable and Kernel::System::Cache::Redis. I think that both backends are not optimal, even though I haven't run any bechmarks. FileStorable might be slow because regular Files are read and ...

My take is that thru is just an informal spelling of through. This spelling is fairly popular in the US.

Hi, I wanted to install ((OTRS)) Community Edition on Ubunti 20.04. A problem was that Ubuntu 20.04 ships with MySQL 8 as the default MySQL version. But MySQL 8 is not supported. Therefore the idea was to spin up a MySQL instance in Docker. Affter some fiddling this seems to work: docker run --name ...

zzz wrote: ↑28 May 2020, 13:00 This comment was made a couple of hours ago (coincidence?), which overrides the -X flag: https://github.com/OTRS/otrs/commit/76d ... a289c33013

Thanks, this answers my question.

Well, I asked only one question. And that question is about the purpose of the -X flag in otrs.Daemon.pl in the Community Edition.

Hi, for OTOBO I'm converting the shebang lines of the the scripts to #!/usr/bin/env perl . This works fine in all but one cases as usually no further flags are set in the shebang line. The exception is bin/otrs.Daemon.pl which sets -X, which turns off all warnings in the script and in all modules. F...

Hi, I also ran into all those MySQL 8 issues when trying to install the Beta 4 of Otobo following the instruction at https://doc.otobo.org/manual/installation/stable/en/content/installation.html. I plan to provide patches for these issues in the Otobo repository. I have no idea whether these patches...