Znuny Open Source Ticketsystem

Hello,

I have a form that contains 2 dynamic fields and I'd like to make dynamic field 2 mandatory if the choice of the first dynamic field is equal to X.

Thank you in advance for your help,

BR,

Mehdi

Hello Roy, OK thanks, And in the case where the ticket is created with a user not declared on OTRS, the service is not offered on the list. My example is that the ticket arrived by email, the user is not set to OTRS and I wanted to modify the default service to put this new service. But I can't find...

Hello,

I've added a new service but I can't display it in the various OTRS screens.

Can you please help me?

Thanks in advance,

BR,

Mehdi

Hello,

Is it possible to hide form fields and display them according to the ticket type selected?

Thank you in advance for your return,

Best Regards,

Mehdi

ok thank you for your return,

The version 6.0.40 is Community Edition

Mehdi

Good morning,

I'm setting up a form on the customer.pl part and I can't find the radio button option for dynamic fields?

Is this option available?

The OTRS version is 6.0.40

Thank you in advance for your return,

Mehdi

Hello Roy, sestatus return: SELinux status: enabled SELinuxfs mount: /sys/fs/selinux SELinux root directory: /etc/selinux Loaded policy name: targeted Current mode: enforcing Mode from config file: enforcing Policy MLS status: enabled Policy deny_unknown status: allowed Memory protection checking: a...

drwxrwsr-x. 3 otrs apache 38 Apr 5 2023 /opt/otrs/Kernel/Config/

Mehdi

id otrs:
uid=1006(otrs) gid=1006(otrs) groups=1006(otrs),48(apache)

and the command is :

./otrs.SetPermissions.pl --web-group=apache --otrs-user=otrs /opt/otrs

thank you in advance for your feedback,

Mehdi

Hello Roy,

I've just run the permission set but I still get the same error message and the ZZZACL file still doesn't exist in the /opt/otrs/Kernel/Config/Files/ folder.

Thanks again for your feedback,

Mehdi

Hello, when deploying ACLs created on OTRS 6.0.40, I get an error message: There was an error synchronizing the ACLs. Backend ERROR: OTRS-CGI-666 Perl: 5.26.3 OS: linux Time: Thu May 16 10:30:02 2024 Message: Can't write '/opt/otrs/Kernel/Config/Files/ZZZACL.pm': RequestURI: /otrs/index.pl?Action=Ad...

Good morning all, I have just upgraded from OTRS 5.0.15 to version 5.0.42. I noticed that by doing statistics on tickets the solutionInMin value is different on my new extracts compared to my old extracts and yet I am on the same ticket. Do you know why? Thank you in advance for your return, Mehdi

Hello to all I just did an installation of OTRS 6.0.28. The localhost / otrs / index.pl works fine. I added a Reverse Proxy for the url and I have a message 'Your browser is too old. This software runs with a huge lists of browsers, please upgrade to one of these. Please refer to the documentation o...

Hello, I have a browser warning when I run my index.pl on OTRS 'Your browser is too old. OTRS runs on a variety of browsers, please update your browser to one of these. ' Below are the apache errors: [Wed Sep 09 03:26:01 2020] [notice] SIGHUP received. Attempting to restart [Wed Sep 09 03:26:01 2020...

Hello, I previously upgraded OTRS from V2 to V5 and noticed that the screenshots and attachments attached to the emails are not present in the migrated tickets. The Ticket :: StorageModule: articleStorageFS parameter is on the file server. Do you have any ideas for this problem please? Thank you in ...

Yes I typed the following 2 lines to have all the packages:


sudo -u otrs /opt/otrs/bin/otrs.Console.pl Admin :: Package :: ReinstallAll
sudo -u otrs /opt/otrs/bin/otrs.Console.pl Admin :: Package :: UpgradeAll


Can you help me please?

Best Regards,

Mehdi

Yes I followed the procedure on the official site of OTRS, I executed as you asked me for the script with the correct user otrs and now I can rebuild the configuration but I have a 500 internal error server error. Below are the error logs: [Fri Jul 17 16:19:46.616989 2020] [:error] [pid 29242] Can't...

Good morning all, I am trying to migrate from OTRS to 6.0.28. After performing the configuration I have an error in Rebuild config: Rebuilding the system configuration... ERROR: OTRS-otrs.Console.pl-Maint::Config::Rebuild-10 Perl: 5.20.2 OS: linux Time: Thu Jul 16 16:22:06 2020 Message: Setting ITSM...

Hello,

I would like to create a CMDB class export request on OTRS 4, but I cannot find the 'created' and 'last modification' columns from the 'Import / Export' module on the 'Administrator' menu '.

Can you help me please?

Thank you in advance for your return,

Regards,

Mehdi

Thank you so much

Hello,

I have disabled all the settings to lock a ticket.

But when I change ownership, the ticket still locks, however the setting Ticket :: Frontend :: AgentTicketOwner ### RequiredLock is disabled.

Can you help me please?

Thank you in advance for your return,

Mehdi

Good morning all, I have a problem, I just upgraded OTRS from version 5.0.5 to version 5.0.41 I have the authentication page that appears and when entering my credentials, I have an 'internal server error' message. On the log file below the errors: [Thu Jun 18 12:20:12 2020] [error] Can't locate obj...

However I have other OTRS applications which are below version 5.0.37 and the sending of attachments works correctly.

Can it come from this sub version?

Thank you in advance for your return,

Mehdi

Hello, I have a problem with the attachments, when I receive a ticket by email, I manage to open the attachment, but when I want to transfer it or else reply with another attachment, the latter becomes corrupted (whether PDF, Excel, Word or image). I feel like I have an attachment encryption problem...