Znuny Open Source Ticketsystem

Thanks a million yuri0001
I was able make to change in AgentTicketZoom.pm
by removing "To" from the list of fields included on line 1668

Was:
for my $Key (qw(From To Cc)) {

I changed it to:
for my $Key (qw(From Cc)) {

Again, your help is much appreciated

Can someone please help me figure out how to hide the "To" field (which shows the System Email Address Display Name) in my Ticket details screen as shown in the attached screen -shot below?
I am using OTRS::ITSM 3.0.5 on a windows server
Any assistance would be highly appreciated.
Thanks in advance

Hello Admin,


I am in a bit of a bind. I am getting this error whenever I try to perform any type of activity on a ticket. I read through the forum, but all the references
I see are either in German or they don't have much information regarding a fix. I am running OTRS 3.0 ON A Windows box.
Please ...

Misc Sent no auto-response because the sender doesn't want a auto-response (e. g. loop or precedence head[..]

How are you Support?

I was wondering if you could please help me solve a couple of issues I am having with OTRS.
I am not sure if you are available, if you are I would love to know if you ...

Hello again.
Is there any one who could tell me how to access the emails inside of a queue in my OTRS Ticket System?
My Admin login http://localhost/otrs/index.pl?Action=AgentITSMChangeManager&Session=10543e0810dfb776672694877cf196ec44
is being redirected to http://localhost/otrs/customer.pl?Reason ...

I don't think you understand.
I messed up an entire email queue/box by using the company's Support / Ticketing email address inside of the OTRS system which I am implementing for the company. I am building (was until now) what I thought was a fine work-horse of a ticketing system...OTRS that is. Now ...

JOJO I am on a windows 2003 box.

Please advise.

Thanks

Thanks for the response JOJO.
But exactly how do I navigate the apache config. (redirect). file
please advise.
Thanks in advance

I think the answer has to lie in the Invalid Session ID variable within the url.
The question then is how do I kill a persistent session in http://localhost/otrs/login.pl or the http://localhost/otrs/customer.pl
Please advise

I keep getting redirected to the customer login screen when I try to access the admin screen.
The url I try loggin to is: http://localhost/otrs/index.pl
The url I get redirected to is: http://localhost/otrs/customer.pl?Reason=InvalidSessionID&RequestedURL=Action%3DAgentITSMChangeManager%26
Please ...

Thanks for your response.
I actually used the short fix.
The other short fix is to ignore MX lookups (which you can do if you are reasonable certain all OTRS requests belong to your organization and aren't going to be randomly coming from the web.) Admin, SysConfig, Framework, Core

Now the error ...

Hello,

I am new to the forum and need some help with my configuration of OTRS on a windows based machine .
I set up the 2.4 package, then did the TSMI setup.
I can't seem to solve the riddle I have on my hand however. The message reads MX Record not found or something to that effect. I get this ...