Search found 12 matches

by abar43
23 Oct 2013, 02:19
Forum: General
Topic: How do I hide the "To" field in my Ticket details screen?
Replies: 2
Views: 1675

RESOLVED! - How do I hide the "To" field in my Ticket detai

:D
Thanks a million yuri0001
I was able make to change in AgentTicketZoom.pm
by removing "To" from the list of fields included on line 1668

Was:
for my $Key (qw(From To Cc)) {

I changed it to:
for my $Key (qw(From Cc)) {

Again, your help is much appreciated
by abar43
22 Oct 2013, 17:52
Forum: General
Topic: How do I hide the "To" field in my Ticket details screen?
Replies: 2
Views: 1675

How do I hide the "To" field in my Ticket details screen?

Can someone please help me figure out how to hide the "To" field (which shows the System Email Address Display Name) in my Ticket details screen as shown in the attached screen -shot below?
I am using OTRS::ITSM 3.0.5 on a windows server
Any assistance would be highly appreciated.
Thanks in advance
by abar43
15 Aug 2011, 19:32
Forum: General
Topic: Invalid version format (non-numeric data) at C:/HelpDesk/OTR
Replies: 5
Views: 6657

Invalid version format (non-numeric data) at C:/HelpDesk/OTR

Hello Admin,


I am in a bit of a bind. I am getting this error whenever I try to perform any type of activity on a ticket. I read through the forum, but all the references
I see are either in German or they don't have much information regarding a fix. I am running OTRS 3.0 ON A Windows box.
Please ...
by abar43
08 Jul 2010, 00:23
Forum: Help
Topic: Misc Sent no auto-response because the sender doesn't ...
Replies: 1
Views: 2618

Misc Sent no auto-response because the sender doesn't ...

Misc Sent no auto-response because the sender doesn't want a auto-response (e. g. loop or precedence head[..]

How are you Support?

I was wondering if you could please help me solve a couple of issues I am having with OTRS.
I am not sure if you are available, if you are I would love to know if you ...
by abar43
21 May 2010, 02:29
Forum: General
Topic: I Cant log in to my admin. Persistent redirection to custome
Replies: 9
Views: 8892

Re: I Cant log in to my admin. Persistent redirection to cus

Hello again.
Is there any one who could tell me how to access the emails inside of a queue in my OTRS Ticket System?
My Admin login http://localhost/otrs/index.pl?Action=AgentITSMChangeManager&Session=10543e0810dfb776672694877cf196ec44
is being redirected to http://localhost/otrs/customer.pl?Reason ...
by abar43
21 May 2010, 00:52
Forum: General
Topic: I Cant log in to my admin. Persistent redirection to custome
Replies: 9
Views: 8892

Re: I Cant log in to my admin. Persistent redirection to cus

I don't think you understand.
I messed up an entire email queue/box by using the company's Support / Ticketing email address inside of the OTRS system which I am implementing for the company. I am building (was until now) what I thought was a fine work-horse of a ticketing system...OTRS that is. Now ...
by abar43
21 May 2010, 00:20
Forum: General
Topic: I Cant log in to my admin. Persistent redirection to custome
Replies: 9
Views: 8892

Re: I Cant log in to my admin. Persistent redirection to cus

JOJO I am on a windows 2003 box.

Please advise.

Thanks
by abar43
20 May 2010, 23:45
Forum: General
Topic: I Cant log in to my admin. Persistent redirection to custome
Replies: 9
Views: 8892

Re: I Cant log in to my admin. Persistent redirection to cus

Thanks for the response JOJO.
But exactly how do I navigate the apache config. (redirect). file
please advise.
Thanks in advance
by abar43
20 May 2010, 23:28
Forum: General
Topic: I Cant log in to my admin. Persistent redirection to custome
Replies: 9
Views: 8892

Re: I Cant log in to my admin. Persistent redirection to cus

I think the answer has to lie in the Invalid Session ID variable within the url.
The question then is how do I kill a persistent session in http://localhost/otrs/login.pl or the http://localhost/otrs/customer.pl
Please advise
by abar43
20 May 2010, 22:57
Forum: General
Topic: I Cant log in to my admin. Persistent redirection to custome
Replies: 9
Views: 8892

I Cant log in to my admin. Persistent redirection to custome

I keep getting redirected to the customer login screen when I try to access the admin screen.
The url I try loggin to is: http://localhost/otrs/index.pl
The url I get redirected to is: http://localhost/otrs/customer.pl?Reason=InvalidSessionID&RequestedURL=Action%3DAgentITSMChangeManager%26
Please ...
by abar43
20 May 2010, 20:39
Forum: Help
Topic: Settting Up MX Record on a Windows based system for OTRS
Replies: 3
Views: 6206

Re: Settting Up MX Record on a Windows based system for OTRS

Thanks for your response.
I actually used the short fix.
The other short fix is to ignore MX lookups (which you can do if you are reasonable certain all OTRS requests belong to your organization and aren't going to be randomly coming from the web.) Admin, SysConfig, Framework, Core

Now the error ...
by abar43
19 May 2010, 12:25
Forum: Help
Topic: Settting Up MX Record on a Windows based system for OTRS
Replies: 3
Views: 6206

Settting Up MX Record on a Windows based system for OTRS

Hello,

I am new to the forum and need some help with my configuration of OTRS on a windows based machine .
I set up the 2.4 package, then did the TSMI setup.
I can't seem to solve the riddle I have on my hand however. The message reads MX Record not found or something to that effect. I get this ...