In my case I had to change the user first (root -> otrs):
Code: Select all
# su otrs
$ /opt/otrs/bin/otrs.Console.pl Maint::Cache::Delete
Deleting cache...
Done.
Search found 2 matches
- 24 Jul 2020, 13:56
- Forum: Help
- Topic: NameChange
- Replies: 3
- Views: 1057
Re: NameChange
Many thanks. That is the solution!
In my case I had to change the user first (root -> otrs):
In my case I had to change the user first (root -> otrs):
- 23 Jul 2020, 12:49
- Forum: Help
- Topic: NameChange
- Replies: 3
- Views: 1057
NameChange
Hi All, We had to change our existing usernames, which we request via LDAP. OTRS version: 6.0.28. So far everything worked, but existing tickets could no longer be displayed by the user. Now the users see the ticket list again. I made the following adjustments in MySQL for every user: UPDATE otrs.ti...