Znuny Open Source Ticketsystem

Is this just too obvious for anybody to want to spell it out for me?

Would be really nice if somebody had the answer to my problem.

zzz wrote: ↑28 Jul 2020, 15:17 Take note that AgentTicketZoom will only show the dynamic field (ticket) if it's not empty.

— Emin

Thanks Emin for the advice, its not empty though.

For zoom view the setting should be as below.

Screenshot_20200728-210432.jpg

Screenshot_20200728-210516.jpg


If still not appear, maybe just maybe, somebody do some changes at code level..

Kernel/Output/HTML/TicketZoom/TicketInformation.pm


Thats what I did... Do you have any idea on what I ...

Hi guys,

I want to make more rows visible in the Customer User Management table.
Using https://doc.otrs.com/doc/manual/admin/stable/en/content/users-groups-roles/customer-users.html , I figured these setting in my config.pm should do the trick:


# insert your own config settings "here ...

Hi,

show your dynamic field please. Is it a article dynamic field or a ticket dynamic field?

Flo


I have already managed to get the dynamic field to show up in the print view of the tickets and in the ticket creation, so I'm pretty shure its a ticket dynamic field.

https://i.ibb.co/2qMMzvf ...

Hi,

show your dynamic field please. Is it a article dynamic field or a ticket dynamic field?

Flo


I have already managed to get the dynamic field to show up in the print view of the tickets and in the ticket creation, so I'm pretty shure its a ticket dynamic field.

https://i.ibb.co/2qMMzvf ...

Hi,

check the docs.
https://doc.otrs.com/doc/manual/admin/6.0/en/html/administration.html#adminarea-dynamic-fields

Everything is in there :-)

Flo



Thanks for the reply Flo,

but the docs suggest that I have to edit Ticket::Frontend::AgentTicketZoom###DynamicField for my Dynamic Field to ...

Thanks for the reply skullz,

but I still couldn't make it work. I couldn't find anything under Frontend::AgentView. There multiple Configs under Frontend::AgentTicketZoom though. I tried adding my dynamic field to Ticket::Frontend::AgentTicketZoom###DynamicField, but it didn't show up yet.

Could ...

Hi guys,

I have created a dynamic field and I have managed to add it to the Ticket Creation Screen.

Thr first problem is that its value only shows up in the tickets history, which is unconvenient. It would be better if it would be located in the Ticket Information.

Secondly, there is currently ...

Hi Roy,

it worked out great. Thanks!

Best,
David

Hi guys,

does anybody know whether or not its possible to add columns to the table in the Customer User Management section of OTRS 6?

We use the "UserComment" a lot and it would be useful if its value would show up there.

Best,
David


PS: Im talking about this page:
https://doc.otrs.com/doc ...