Znuny Open Source Ticketsystem

I have two OTRS 6.0.x.

OTRS1 and OTRS2,

I would like to open a ticket in OTRS1 and it would also be opened in OTRS2, each update in the ticket in OTRS2 I would receive a warning in OTRS1.

This could be done via WebService, as OTRS can do with other systems, but I didn't find anything about two ...

Good afternoon people,

I have a problem,

I would like to customize the CMDB columns

I changed Sysconfig

ITSMConfigItem::Frontend::AgentITSMConfigItem###ShowColumnsByClass

like in the picture
Anotação 2020-09-04 150600.png


However, the columns remained standard
Anotação 2020-09-04 150702 ...

Hello,

I would like to know how to use ACL on the item registration screen in CMDB (Action = AgentITSMConfigItemEdit).

Thank you all

Do you have any to indicate?

Thank you

Basically, it is creating a field or dynamic field that makes contact with AD or LDAP to obtain information such as the person's name and position.
Because the manager will use to link the demand

Good morning,

Need to create a field that when typing it automatically with the users of others, is used only by the management, without identity or Client ID, and he needs to create two information, user name and Position in the company.

Thank you very much in advance.