Znuny Open Source Ticketsystem

Hi, I'm using OTRS 3.2.4 on CentOS 6.2. When I run a report(Statistic), I configured for "last 1 week(s)" or "last 2 week(s)". Then it didn't show any result. Later I changed to "last 7 day(s) or last 14 day(s); I could see a result. Any idea to solve this or is this a bug? ...

Hi,

When I attached a picture or image in WYSIWYG editor (click image button, then select file and send to server), it showed username/password. I also found an error message at System Log showed "Need UserLogin or UserID!".

Can anyone please suggest me on my OTRS 3.1.11?

Hi,

Anyone can suggest me how to print the picture in ticket/article? I'd like to use the "Print" button in OTRS menu.

Note: I'm using 3.1.6.

Thanks!

Thanks!

Another way, if I consider to change or assign the owner of this ticket to 2nd level agent. However the 2nd level agent will see a new ticket generated from customer, because I have to overlap between 2nd level and 1st level groups. This is a good choice, isn't it?

I'm considering to manage at least 2 level supports. The 1st level support is Service Desk. The 2nd level is the specialist team. The 3rd level will be manager. I don't want customers directly interface with 2nd level support; they should go to 1st level support. Assumptions: Once customers inform a...

Hi,

I'd appreciate anyone can suggest me how to add agent owner in Configuration Item (CI). Then later only this agent can manupulate it. Other agents don't allow to edit.

Thanks!

I've tried at .../var/httpd/htdocs/skins/Agent/default/css/CorePageLayout.css with the following: .LayoutFixedSidebar.SidebarLast > .SidebarColumn { width: 276px; float: right; margin-left: 16px; margin-right: 0; } Now it disappreared. BTW, I've tried at AgentDashboardTicketStats.dtl; I could not su...

Thanks!

Would you mind letting me know which dtl file has to be edited?

Yes, you are right. I'm using MAC.

Hi,

My agent dashboard always showed horizontal scroll bar. Please see attached file. I don't know how to increase the length of x-axis or reduce a column.
I tried either Safari or Firefox. Both stil show. Please advise.

Note: I'm using OTRS 3.0.9.

Thanks!

The ITSM is already come with CDMB. It is not a software license management. It requires 3rd party app. Do you know which product can be worked together with ITSM?

Please advise!

I found it showed error in attached file. I upgraded to the Beta 2 version on OTRS3.0.5.
This error is shown on customer survey screen. The URL at email is http://172.16.189.128/otrs/public.pl?Ac ... e7881c8b00

Already solved, please see at http://bugs.otrs.org/show_bug.cgi?id=6849 Another thing about it always showed "quality@example.com". I think it's not bug, but once you configure the SenderNotification at Survey->Core(via Sysconfig), you must update your survey question at "Edit General...

Already reported these bugs to OTRS bugzilla.

I've found that the survey module that is installed on OTRS 3.0.5 didn't show the URL correclty. Once I closed a ticket it shown a borken link (see example below). The <OTRS_PublicSurveyKey> is not changed too. It shown static. https://172.16.189.128/otrs/public.pl?Action=PublicSurvey;PublicSurveyKe...

I'd like to add a person picture of each customer(who informs a problem) and user(agent). When customer's ticket arrives to user, user can see whom customer is. Agent also can see whom user is in the system.

Hi,

I've found that the OTRS came with picturemodule. I'm not sure what the function of this module is. And how to enable it?

Thanks for your idea. However why I need this function, other agents open and view a ticket, they may not answer, if they find that this is a difficult question/ticket to solve.

Hi,


I would like to configure the OTRS 2.4.9 when clicking "zoom", it is automatically locked a ticket. Please advise!

I've tried before. It didn't have a problem. Survey email is sent after closing a ticket. You've to make sure:
1. Survey is met your Queue(Survey is based on the Queue).
2. Survey question shall be master.
3. Survey question is sent to customer email directly with the following url.

Hi,

I've modified the Config.pm to support my working calendar time with half hour form, but I could not do it. I need my calendar to support from 7:30AM till 4:30PM. If anyone has an idea to manage, please share me.

Thanks,
Ramata.