Znuny Open Source Ticketsystem

tune6688

Dear developer
I saw in the roadmap that a version with more integrated skins and other new features would be released by the end of the first quarter of 2024. I didn't see these mentioned features in the 7.16 version released on April 3rd. Could you please let me know when the version containing ...

tune6688

It is running, thanks !
BTW: where can I find the search api ?

tune6688

Hi all
my system is centos8 and I installed znuny7.01 from rpm and source,there are two ways. The installation mathod same znuny6.x and znuny7 beta version, installation is normal. When I finished install, I run http://localhost/znuny/installer.pl to initialize, browser display exception,
znuny7.01 ...

tune6688

Dear Roy
I found it,thank you!

tune6688

Dear all
I already had znuny6.4.3 installed. I saw dynamic field type configuration item is mentioned from the roadmap, but I didn't find it.
Did I just miss something or is there anything to install?

Thank you so much for your help!

tune6688

Dear JoJo
Thank you for your help!
I will try use the virtualization platform.

tune6688

I try to use nginx for load-balance between the two systems.
Could you give me some advice about how to synchronize system configurations?

Thank you for your help !

tune6688

Dear Shawn
Great! This is exactly what I needed.
Thank you very much!

tune6688

Dear all
Looking to expand the use of FAQ and Report to other departments of the company, such as Human Resources, Finance, etc. The assistant of each

department can create knowledge base entries or reports with separate permissions instead of the permissions that are now shared. Based on the ...

tune6688

Dear Community
Can you share some information for this event.
Thanks!

tune6688

Thank you for the clarification.

tune6688

CI means Config Item?
Yes !

How is CI from GLPI related to LDAP Customer User backend?
Sorry.Perhaps I was not clear.

I mean that, when creating a new ticket, GLPI configuration item information can be used as a dynamic field. Since LDAP data can be used as that.

tune6688

CI from GLPI

tune6688

I would like to display CI directly in ticket new interface.
Do you have any suggestions !

tune6688

Why you didn't resize customer table and integration with ldap?
You could add for example: user_dept, then add it to mapping field from ldap - last add it to screens.

The value of the dynamic field comes from the LDAP backend, which I have achieved, but this function can only take effect after ...

tune6688

Dear all

The value of the dynamic field in AgentTicketPhone comes from different customer data backends.

The value of the dynamic field comes from the LDAP backend, which I have achieved, but this function can only take effect after agentticketcreate. Is there any way to apply dynamic field ...

tune6688

Dear Roy
Thank you for your help !

To solve this problem, I added the following debugging code: "if (Keys=='QueueOverview') {console.log(ConfigLevel);alert(ConfigLevel[ConfigPrefix + Keys[KeyToken]])},". Through the chrome console output, I found that the QueueOverView object cannot be obtained ...

tune6688

Thank for all help !
Sorry for my late response.

Chrome： 94.0.4606.81
OS：Windows10
Zunny：6.12

On the dashboard page, I select the ticket queue overview and some other widgets, and then refresh the page. Sometimes this widget can be triggered to refresh automatically, sometimes not, other widgets ...

tune6688

Dear all
I have a new problem, please help!
Dashboard-TicketQueueOverview refresh often fails to refresh automatically.even if it can refresh,the time interval is also irregular.
Please see the attachment for related settings. I didn't find the browser refresh option in Znuny settings.

My Znuny ...

tune6688

As we know, user A’s manager is user B, and both A and B are customer users. As the "Manager" field is stated as "CN=xxx,OU=xxx..." in the AD domain, which is just a field. Then how can we find and point to the real user B in OTRS?

What is your business scenario? How do you want to use ...

tune6688

We are hugely grateful to all those who helped！

tune6688

Thanks very much!, I check it again,Only new ticket will update the dynamic field.Finally i got it!

Hi,

That's why the event module is registered to TicketCreate and TicketCustomerUpdate. It only affect tickets where this event is thrown after activating the event module.

- Roy

Thank you ...

tune6688

By the way,The Manager field how to link to a customeruser ?

What do you mean by "link"?

As we know, user A’s manager is user B, and both A and B are customer users. As the "Manager" field is stated as "CN=xxx,OU=xxx..." in the AD domain, which is just a field. Then how can we find and ...

tune6688

As you said, I did it.But Noting happend! I distrust that something else is wrong. Could you kindly check it for me? Thanks for your kind reply!

Share the ticket with customer info and ticket history

Hi alexus,
Thanks very much!, I check it again,Only new ticket will update the dynamic ...

tune6688

Hi,

Share your CustomerUser Map from Config.pm.

Hi

I have configured them,I think i missed something.

Map => [
# note: Login, Email and CustomerID needed!
# var, frontend, storage, shown (1=always,2=lite), required, storage-type, http-link, readonly, http-link-target
#[ 'UserTitle ...

tune6688

Hi,

Share your CustomerUser Map from Config.pm.

Hi

I have configured them,I think i missed something.

Map => [
# note: Login, Email and CustomerID needed!
# var, frontend, storage, shown (1=always,2=lite), required, storage-type, http-link, readonly, http-link-target
#[ 'UserTitle ...

tune6688

Hi,

You need to adjust the mapping of your LDAP customer user configuration. FYI: The manager field usually contains a distinguished name and is pretty worthless in this form.

- Roy

Hi

I have configured them,I think i missed something.

Map => [
# note: Login, Email and CustomerID needed ...

tune6688

Hi,

Share your CustomerUser Map from Config.pm.

Hi

I have configured them,I think i missed something.

Map => [
# note: Login, Email and CustomerID needed!
# var, frontend, storage, shown (1=always,2=lite), required, storage-type, http-link, readonly, http-link-target
#[ 'UserTitle ...

tune6688

Hi, everyone:
I want to import the "manager" field of the user in the AD domain control into the ticket as a dynamic field, but it failed. Please refer the steps below. Thank you very much.

1、 Create AgentManager dynamic field.
1.png

2、 Open Ticket::EventModulePost###4100 ...

tune6688

Hello, everyone, we found that, using the OTRS AdminMailAccount to get mail and covert to ticket, the mails always stuck and can not get more mails. And many posts in the forum have mentioned this problem but can not fix it.

So we turn to Fetchmail+procmail+postfix, which is said to have 3 times ...

tune6688

Hi, all:

When I run mailacountfetch on the project, it always get stuck, because the SLA request the fetchmail to fetch email every minute. In the official tutorial. It should be more stable to get mail with fetchmail+postfix+procmail. I have tried some other ways get emails.

You can find the ...

tune6688

Thank you for your help!

tune6688

Dear Flo
Thanks for your help!
1.Please help to confirm again that get emails through fetchmail to the local MTA (postfix), right?
2.forward mail from ticket.domain.local to otrs@ticket.domain.local, this is done to Keep the original message ?

I didn't understand technical things, I really ...

tune6688

Hello, everyone

System configuration: Centos8+Znuny6.035.

We receive email with system default configuration. This is executed once a minute, and the mails often be stuck. We tried to use postfix to improve performance. Please comment whether my plan is correct.Get emails through fetchmail to the ...

tune6688

Dear Alexey and all
I have two questions to ask you, I'd be very grateful if you could help me .

1.I input "http://localhost/otrs/api/auth/login"in my browser, got message message"Login failed! Your user name or password was entered incorrectly."
Response"ERROR".
Would you please tell me what is ...

tune6688

I'm add your code to /etc/httpd/conf/httpd.conf, and run http://localhost/otrs/api/ticket/getslalist to test the api ,got message"Please contact the administrator!" Response "ERROR".

Please share you apache and OTRS logs

Hi Sir,

Here is apache and OTRS logs，Kindly help to check,thinks ...

tune6688

Dear alexus
Thanks for your help!
I'm add your code to /etc/httpd/conf/httpd.conf, and run http://localhost/otrs/api/ticket/getslalist to test the api ,got message"Please contact the administrator!" Response "ERROR".

can you tutor me ?

Another question, I improt Web Service from var_webservices ...

tune6688

Dear Reneeb
Thanks again !
You are like a god in my heart about otrs .

tune6688

Dear reneeb and admin
Add the ServerName 127.0.0.1 line to the end of /etc/httpd/conf/httpd.conf
run apachectl configtest got synatax ok !

How do I make sure the JOSNAPI works?

Thanks for your help!

tune6688

Thank you very much for your help!
I enabled the rewrite module then apache can be run,but run apachectl configtest got the error message as below:
AH00558: httpd: Could not reliably determine the server's fully qualified domain name, using localhost.localdomain. Set the 'ServerName' directive ...

tune6688

Dear all
I'm trying to install RS4OTRS_API Addon From Radiant.(https://rs4otrs.com/collections/free-add-ons/products/json-api)

I followed the directions that for install completion in the file zzz_otrs.conf inside section <Location /otrs> write:
RewriteEngine on
RewriteRule "/api/(\w+)/(\w ...

tune6688

Suffix => *
MinQueryLength => 1

Afterwards, delete otrs cache first via otrs.Console.pl

Thank you for your reply, but I still don’t understand.Could you tell me in detail?

Check back the dynamic field setting value.

Set

SearchSuffix = *
MinQueryLength = 1

Hi skull,

Here's my ...

tune6688

skullz wrote: ↑10 Apr 2021, 02:02
Code: Select all
Suffix => *
MinQueryLength => 1
Afterwards, delete otrs cache first via otrs.Console.pl

Thank you for your reply, but I still don’t understand.Could you tell me in detail?

tune6688

Title: DynamicFieldRemoteDB can not connect database.

Environment: OTRS community version 6.030
DynamicFieldRemoteDB:6.03
DynamicFieldOTRSDBTable:6.0.6

Description:
1、We have download the OPM package from https://opar.perl-services.de/dist/DynamicFieldRemoteDB, and can find the remoteDB in adding ...

tune6688

Thank you very much for your help. I deleted the "/" in scriptalias of *. Conf, and this problem has been solved,Thanks.

tune6688

环境：
centos 7
Apache 2.4.6
Znuny 6.033

一、问题：
1、链接URI地址出现OTRSAgentInterface参数

http://192.168.0.217/index.pl?OTRSAgentInterface=Z0rQNDl4EKYDu0cuU1Dh7ePhWXwdrlKH，
这让我无法创建一个相同的页面（CTI功能）来创建工单，因为OTRSAgentInterface字符是随机的，无法找出相同点，每次都要重新登陆。
2、在点击系统管理-系统配置后，更改任何参数。点击部署之后 ...

tune6688

Your help would be greatly appreciated!
I don't know how this is done. "Approval user received email with link (this link is a OTRS process activity dialog (approval screen))"
I try and try, but I'll never get it!

Thanks in advance!

Well, for this approval workflow aka Activity, of course ...

tune6688

Your help would be greatly appreciated!
I don't know how this is done. "Approval user received email with link (this link is a OTRS process activity dialog (approval screen))"
I try and try, but I'll never get it!

Thanks in advance!

Well, for this approval workflow aka Activity, of course ...

tune6688

Your help would be greatly appreciated!
I don't know how this is done. "Approval user received email with link (this link is a OTRS process activity dialog (approval screen))"
I try and try, but I'll never get it!

Thanks in advance!

tune6688

If you means this, then no by default.
- Approval user received email with link
- then click approval link
- by some magic, process approved.

If you mean this, then perhaps yes.
- Approval user received email with link (this link is a OTRS process activity dialog (approval screen))
- Approval ...

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