Znuny Open Source Ticketsystem

Does the GenericAgent show how many tickets should be deleted when you click on execute? This check's the conditions for the search. Hi, yes it does: 122350. This number stays the same for each run. It's a bit baffling as it had been running before this (about 10 runs, reducing the ticket count fro...

Thanks for your replies. Actually, the problem is that it's just not deleting anything, no matter how many times I run it. It was deleting the default amount before (4000) -- which I haven't changed yet -- but now it doesn't remove anything from the queue at all. Is there something I can do to figur...

Hi, I'm having trouble deleting emails from a large queue (~125 000 emails) using GenericAgent. It deleted about 30 000 emails without a problem, but now it keeps displaying the same number of affected tickets every time I run the agent e.g. I see this same message every time: Warning: There are 122...

Ah thanks. Yes, I've been running a GenericAgent to delete (very) old tickets from one of the queues. And yes, unfortunately (due to many reasons) we do have more than 80 0000 open tickets in the system ... which is the reason for the GenericAgent. Our users (of OTRS) noticed that the queue view was...

Hi, We're running OTRS 6.0.30 on Ubuntu 20.04 with MariaDB 10.3. I've just enabled Kernel::System::Ticket::IndexAccelerator::StaticDB following https://doc.znuny.org/legacy/manual/admin/6.0/en/html/performance-tuning.html and have received an email that looks like this: DBD::mysql::db do failed: Can...

Ah, I discovered what I'd done: I had thought I had deployed the config change, but I'd clicked away before doing the final deployment. It now works, thanks for your help.

root wrote: ↑18 Mar 2021, 09:06 The only difference is that I use Znuny LTS with the updated CKEditor. This could be the reason.

Thanks Roy, I'll give it a go. Is that the correct config setting to change to enable them?

Hi, Our existing email signatures use tables (from OTRS 3.0.29), but I'm finding when I look at them in 6.0.30 (after upgrading) the tables have been stripped out. I tried pasting them in to the editor using the "source" setting, and that strips them out too. I did a bit of searching and f...

To prevent fetching the email I delete all entries from the table mail_account. To prevent sending e-mails place this line to Kernel/Config.pm: Thanks, I've done that and am running the daemon now, and I can see search results. Thank you. I will switch over to using Znuny at some point soon too.

Hi, I have been testing an upgrade from a very old version of OTRS (3.2.9) to OTRS 6.0.30. The upgrade runs without problems, and I'm able to view tickets and reply to them (although at this point the daemon is not running, as I don't want the test installation to fetch mail), but search always retu...